Support technology solutions at Felix as an IT Systems Engineer based in the Greater Toronto Area. This remote role involves troubleshooting, SaaS administration, and hands-on hardware support.

Felix, established in 2019, is a digital healthcare innovator simplifying patient care for Canadians. The ideal candidate will manage IT support, perform onboarding and offboarding tasks, and work on user account management using various SaaS platforms. This position demands collaboration with IT leadership and independent problem-solving in a remote environment.

Key Responsibilities:
• Provide L1/L2 support across Mac and Windows systems
• Resolve IT helpdesk tickets using Jira efficiently
• Manage user accounts and permissions across SaaS platforms




• Troubleshoot hardware issues and conduct in office checks
• Document IT processes and maintain system hygiene

Requirements:
• 1–3 years in IT support or junior engineering roles
• Experience with SaaS platforms like Google Admin and Slack
• Strong troubleshooting skills for software and hardware
• Knowledge of basic networking concepts
• Valid driver's license and capacity for local travel

Bring your IT expertise to Felix and contribute to enhancing healthcare accessibility.
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📌 IT Systems Engineer in Toronto Area (Ontario)
🏢 Doist
📍 Ontario