Job Description Insight Global is seeking a Sr QA Analyst to join a top insurance client on a 3 month contract. This resource you will be partnering with leadership to shape processes, build documentation, and design dashboards using tools like Jira and ServiceNow. This role is a 50/50 split between guiding team members through QA processes and hands‑on testing (currently manual, with a roadmap toward automation).
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal chance employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process,



please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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Skills and Requirements 10+ years of experience as a QA with experience leading projects
Proven ability to build QA processes and documentation from the ground up
Experience in DevOps and CI/CD environments
Expert with QA dashboards and tools: Jira, ServiceNow, plus ability to recommend others
Excellent communication and collaboration skills Experience working with Genesys or other telephony platforms
Background in insurance or understanding of call flow logic

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📌 Sr Quality Analyst (Ontario)
🏢 Insight Global
📍 Ontario