About ICE
Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Behind every successful client service is a dedicated team ensuring the right staff are in the right place at the right time. Our Booking Coordinators play a vital role in coordinating staffing, supporting employees, and helping ensure uninterrupted, high-quality care for the individuals we serve.

At ICE, we value teamwork, problem-solving, and exceptional customer service. This position is ideal for someone who enjoys working in a fast-paced setting, thinking on their feet, and making a meaningful impact every day.

Role Summary
As a Booking Coordinator, you will coordinate staffing for client services by scheduling casual and relief employees, responding to changing operational needs, and supporting employees while they provide services in the community.

This role requires excellent communication, sound judgment, and strong organizational skills. Every day presents new challenges, making it an excellent opportunity for someone who thrives in a dynamic environment and enjoys finding solutions that support both employees and clients.

What We Offer

Paid training, orientation, and ongoing professional development

Stable employment with opportunities for career advancement

A respectful, inclusive workplace that values teamwork and diversity

Recognition for long service and outstanding contributions

Competitive compensation

Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service





Comprehensive benefits package for qualifying employees after one year of employment

Meaningful work that directly supports employees, clients, and service excellence across the Edmonton region

Key Responsibilities

Coordinate casual and relief staffing to ensure client service needs are consistently met

Schedule employees and respond to staffing changes in a timely manner

Provide direction, support, and guidance to community support workers during their shifts

Work collaboratively with managers, coordinators, and employees to resolve scheduling challenges

Maintain accurate scheduling records and documentation

Respond proactively to urgent staffing situations while maintaining a high level of customer service

Utilize agency software to manage scheduling and employee information

Promote teamwork, professionalism, and positive working relationships

Perform other related duties as required

Qualifications

Post-secondary education in Human Services, Community Rehabilitation, Health Care Administration, or a related field

Experience working in community services, health care, scheduling, or a related environment is considered an asset

Strong computer and data entry skills

Excellent organizational and time management abilities

Strong communication and interpersonal skills

Ability to remain calm and make sound decisions in a fast-paced environment

Ability to work independently while contributing to a collaborative team

Clear Vulnerable Sector Police Information Check completed within the past six months

At ICE, you’ll help ensure the right people are in the right place—supporting exceptional care for the individuals and communities we serve every day.

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📌 Booking Coordinator (Alberta)
🏢 Independent Counselling Enterprises
📍 Alberta