Bilingual Customer Service RepresentativeSupport the daily processing of insurance applications in a hybrid back-office role that combines administrative tasks, document review, and coordination with advisors. Ideal for bilingual candidates looking to grow in a structured environment and gain hands-on industry experience.What is in it for you:- Hourly salary of $17.60.- 7-month contract with the potential for permanent employment.- Full-time position: 37.50 hours per week.- Weekday schedule from 8:30 am to 4:30 pm.- In-office presence required from Tuesday to Thursday.- Work from home available on Mondays and Fridays.Responsibilities: - Sort and prioritize incoming correspondence.- Triage new insurance applications and documentation.- Handle insurance carrier feed rejects promptly and accurately.- Generate internal reports and maintain system records.- Create new records in WealthServ as needed.- Escalate issues to management when appropriate.- Identify gaps and risks in documentation,



updating as needed.- Provide timely updates and feedback to team leadership.- Perform other administrative duties as required.What you will need to succeed:- High school diploma required.- Bachelor's degree is considered an asset.- 0–2 years of experience in a similar administrative or operations role.- Proficiency in Microsoft Excel and Outlook.- Strong attention to detail and accuracy.- Excellent research, problem-solving, and multitasking abilities.- Well-developed time management, prioritization, and organizational skills.- High level of professionalism and customer service.- Ability to work independently and adjust to shifting priorities.- Bilingual in English and French to communicate with advisors and process documentation in both languages.Why Recruit Action?Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.# MFCJP

📌 Bilingual Customer Service Representative - $17.6 An Hour (Waterloo)
🏢 Recrute Action
📍 Waterloo