About the Company

Upper Ottawa Dental is committed to delivering personalized, high‑quality dental care with up-to-date technology and a patient‑first approach.

Schedule

Monday - Thursday: 7:45am - 5:15pm; some Fridays: hours depend on clinic needs.

Position

The wage for this Dental Administrator position is $24.00 – $26.00 per hour, depending on skills, experience, and location. This is a replacement job opening.

Your Role

- Welcome and assist patients upon arrival, creating a warm and positive first impression.
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
- Effectively manage the recall system and maintain accurate, up‑to‑date patient records.
- Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
- Process referral letters and other patient correspondence; organize, manage, and file all patient records and charts.




- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries professionally.

About You

- Minimum 1 year of Dental Administration experience is required.
- Experience with dental software programs is required.
- Clinical background is considered an asset.

Application Information

Candidates must be legally authorized to work in Canada. The organization is committed to building a workforce that reflects the diversity of the communities and patients we serve. Applicants who require accommodation during the application or hiring process are encouraged to contact the Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

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📌 Patient Care Coordinator - Upper Ottawa Dental (Hamilton)
🏢 Dental
📍 Hamilton