Technical Support Analyst page is loaded## Technical Support Analystremote type: Hybridlocations: Toronto, ONtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR At CAAT, we’re passionate about what we do. And it shows!Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It *is* different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it. **About the Role:**We are seeking a **Technical Support Analyst** to maintain and enhance CAAT’s technology systems.This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure.**As the Newest Member of our Team, You’ll:*** Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications.* Respond to technical support requests; ensure tickets are acknowledged, prioritized, logged, and updated according to service levels.* Research issues, determine effective solutions, resolve problems, and document resolutions to support continual service improvement.* Support upgrades of hardware, operating systems, applications, and technology-based projects.* Assist with server patching, device patching, and related backend system maintenance* Diagnose, troubleshoot, and resolve issues; escalate and workwith vendors as needed.* Collaborate with the team on issues, changes, and suggestions and maintain inventory as required.**To Succeed, You Bring:*** 3-5 years of experience supporting IT systems in a similar technical environment* Post-secondary education in a Computer Science program, IT program, or similar* Strong understanding of Active Directory, with experience managing users, computers, and network resources.* Experience supporting Office 365 and comfortable with the O365 admin center and Microsoft Exchange* Experience working with Microsoft Azure/Entra,



including Azure/Entra AD, VM management, resource groups, access control, Microsoft Intune and JAMF* Experience working with service management tools such as ServiceNow, Remedy, or Jira* Experience in vulnerability remediation and third-party application patching using Patch My PC or comparable patch management tools (e.G., SCCM/Intune integrations) is considered an asset.* Comfortable working with command-line tools and shell scripts* A demonstrated expertise in Windows desktop administration, along with knowledge and familiarity with Linux, Windows server administration, and MacOS administration* Strong problem-solving and communication skills* Demonstrates adaptability and takes initiative to drive results in a energetic work environment*The target hiring salary for this position is $71,000.00 – $83,500.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.*At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:* **Opportunities to Build a Better You:** We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.* **Comprehensive & Holistic Care:** Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.* **A Place to Collaborate and Win:** We’ve built a lively environment where creativity and open communication thrive.



It’s why we’re consistently recognized as one of *‘Canada’s Most Admired Corporate Cultures’*, one of *‘Greater Toronto’s Top Employers’*, and one of the *‘Best Places to Work’*.* **Work that Truly Matters.** You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.*No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.***Diversity, Equity, Inclusion, and Belonging (DEIB):**DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.*CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at or call Human Resources at for assistance.***Vacancy:**This posting is for an existing vacancyAt CAAT, we live our values of integrity, impact, and teamwork every day. We cultivate a culture of collaboration and fun, through an inclusive and energetic environment where CAATsters can work, learn, and grow together.We prioritize comprehensive and holistic care for our employees, designed to cater to every aspect of your life and wellbeing. Through our Total Rewards program, we prioritize your physical, mental, and financial wellness. This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan. At CAAT, we embrace growth as a way of life where opportunities for adaptation, innovation, and learning prosper in our dynamic and evolving environment. As we expand and transform, so do you. Together, we're on a mission to secure a better financial future for Canadians.#J-18808-Ljbffr

📌 Technical Support Analyst - C$71,000 - C$83,500 A Year (Toronto)
🏢 CAAT Pension Plan
📍 Toronto