Job Description

The Estimator’s primary responsibility and accountability is to provide exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Job Details

- Term of Employment: Permanent Position, 32 hours per week
- Location: Sudbury, Ontario (Primary: 2083 Armstrong St, Sudbury, ON P3E 4W2; Secondary: 279 Regent St S, Sudbury, ON P3C 4C6)
- Benefits: Extended Medical & Dental, RRSP with company match

Responsibilities

- Create damage/cost estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures
- Ensure pertinent details from damage/cost estimate and every customer interaction are recorded accurately and efficiently
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service and estimates for the costs/times of the vehicle repair
- Ensure compliance with all insurance client requirements, processes and metrics




- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provide positive energy when greeting customers in person and on the phone
- Maintain up-to-date understanding of all required insurance programs and procedures
- Participate in daily “production walks” with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ EBITA/ BHPD/ NPS, Return Rate, etc.)
- Uphold Boyd’s Core Values: Own it, Win as one, Look ahead
- Consistently demonstrate actions and behaviors supporting our “10 Promise”

Knowledge, Skills & Abilities

- Working knowledge of vehicle repair practices and Original Equipment guidelines
- Strong knowledge of Google platform and Microsoft Office
- Strong attention to detail with a high degree of accuracy
- Ability to multitask and effectively manage a quick-paced environment

Minimum Qualifications

- High school diploma or equivalent
- Basic Computer SkillsMinimum 1-year experience producing collision repair estimates (required for compliance with Direct Repair Program); 2-3 years of relevant automotive experience is preferred

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📌 Auto Body Estimator (Greater Sudbury)
🏢 Assured Automotive (The Boyd Group
📍 Greater Sudbury