Bilingual Customer Service Representative (Insurance)Advance your career in a stimulating bilingual role at the heart of the insurance industry. A hybrid work environment, diverse responsibilities, and daily interactions with a varied clientele await you in this dynamic and professional position.What is in it for you:- Salary: 60K–65K, based on experience.- Permanent full-time position, 37.5 hours per week.- Schedule: Monday to Friday, 8 am to 4 pm. or 9 am. to 5 pm.- Hybrid work arrangement: 3 days in office, 2 days remote.- 3 weeks of vacation starting in the first year.- Group insurance program.- Group RRSP program with employer contribution of up to 4%.- Annual wellness program valued at $500.Responsibilities:- Prepare and issue billing.- Process policyholder and client requests in a timely manner.- Enter and update information in databases.- Prepare and send documentation related to renewals or onboarding of new clients.- Perform filing and record management, primarily in electronic format.- Contribute to the continuous improvement of work processes and procedures.- Perform any other related tasks as required.What you will need to succeed:- College diploma or equivalent training.- 2–3 years of experience in a similar role,



ideally in a semi-automated environment.- Experience in the insurance industry is a strong asset.- Bilingual in English and French to communicate effectively with clients and partners outside Quebec.- Knowledge of a third language is considered an asset.- Robust proficiency with Microsoft Office.- Satisfactory results on required language and computer skills tests.- Strong ability to learn quickly and adapt.- Attention to detail and a high level of accuracy in task execution.- Ability to manage priorities and meet tight deadlines.- Autonomy, initiative, and professionalism in follow-ups.- Excellent interpersonal and communication skills.- Strong customer service orientation and commitment to client satisfaction.- Ability to handle manual tasks while providing practical solutions to problems.Why Recruit Action?Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.# XNWI

📌 Bilingual Customer Service Representative - C$60,000 - C$65,000 A Year (Montreal)
🏢 Recrute Action
📍 Montreal