Impact user experience with an 18-month temporal position as a Quality Assurance Analyst at Match Group. Focus on auditing, coaching, and strategic performance analysis in global operations.
Your role is pivotal within the Governance Quality team, supporting various business lines through comprehensive audits and recommendations. Engage in coaching internal teams and external partners on best practices while analyzing key performance data to inform strategic direction. Your insights will help identify opportunities for improvement across operations, reinforcing the commitment to excellence.
Key Responsibilities:
• Audit internal and vendor operations effectively
• Provide coaching on performance and workflows
• Maintain and enhance performance rubrics for agents




• Conduct data analysis to assess operational performance
• Collaborate with stakeholders to drive accountability
Requirements:
• 2+ years in operations or escalations experience
• Detail-oriented with critical analytical skills
• Highly adaptable and organized with prioritization
• Proven multitasking ability in high-energy environments
• Solid time management capabilities
Bring your analytical prowess to Match Group's team to further enhance user satisfaction and operational excellence.
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📌 Temporary QA Analyst Role in Vancouver
🏢 Match Group
📍 Vancouver