Be the catalyst for client success as a Retention Specialist in Employment Services. Focus on developing relationships and improving job retention in a full-time contract role.
Reporting directly to the Supervisor of Employment Services, you will actively engage with clients to support their employment journey. This role necessitates strong time management and interpersonal skills while maintaining high standards for documentation accuracy. Your efforts will play a critical part in the clients' abilities to sustain employment in a supportive setting.
Key Responsibilities:
• Engage clients to ensure job retention milestones
• Complete follow-ups to track employment status
• Identify and address barriers to ongoing employment




• Monitor progress and take timely actions for improvement
• Build partnerships with community agencies and stakeholders
Requirements:
• Post-secondary education in a related field
• 2 years minimum experience in employment services
• Familiarity with performance-driven metrics
• Proficiency in case management systems
• Excellent organizational and detail-oriented skills
Empower clients towards long-term job success through effective support, relationship-building, and strategic retention initiatives.
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📌 Retention Specialist in Employment Services (Kitchener)
🏢 YMCA of Three Rivers
📍 Kitchener