Business Solutions & Change Mgmt AnalystPermanentDepartment: Asset Manager Solutions (150)30 Adelaide Str, EastToronto, Ontario, M5C 3G9CanadaNumber of Positions: 1Who we areWith its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software‑enabled services and software for the global financial services and healthcare industries.Imagine yourself at IFDSCome experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.Role OverviewConsulting / business support to our direct and indirect client baseResponsible for sound consulting principles on customer assignmentsProvide suggestions for product improvement, efficiency etc…Continually provide 100% service excellence to all customersWork together as a cohesive team member providing support for other BSCM associates as requiredRespond to all clients within allowable OLA agreement timelinesRole ResponsibilitiesBusiness & Fund Change Management:Manage the review, prioritization, assignment of the daily flow of requests from the Client & Operations teamsIntercept,



research and resolve requests as applicableManage client and BSCM documentationClient communication as assignedProject/Implementation plans / documentation as assignedProvide Client service support to the Client Account Teams and OperationsAd-hoc environment setupUpkeep of implementation utilities, department process / procedures, and checklistsProject management of all initiatives taken on byAnalyst:Fund Mergers /Roll overs / ConversionsActivation of FunctionalityIncludes setup, testing and implementationDirect Client Meeting management for new ideas and how to accomplish client goalsComplicated Fund LaunchesFund Re-organizations and re-structureCode testing as requiredSOW/HLE Creation and SupportTasks that require an advanced skill set to deliver and cannot be accomplished within day to day operation.Recent fund setup / modificationsMinimum QualificationsCriticalMaintain logs to track issues, action items, risks, queries and solutionsAssists project team in strategic meetings and follow up with meeting notes.Coordinate the collection and filing of project documentation in the project repository.Ability to communicate clearly and effectively, both verbally and in writing.Excellent customer relationship skills.Analytical skills – able to analyze and solve problems. Ability to identify, document and recommend solutions to business problems with accuracy.Superior research and information gathering skills.Innovative – seeks out innovative solutions and champions continuous improvement.Initiative – takes independent action and goes beyond what the job or situation requires.Solid knowledge iFAST, iFAST Web Plus, APIs, AWD, Datamarts,



and other IFDS Systems.Excellent client focus as required to obtain business information and assist in solving problems.Prioritization – ability to organize workflow in order to accomplish multiple and changing priorities within specified timeframe.Results oriented – Strives to achieve high levels of individual and organizational performance.ImportantExcellent oral and written communication skillsAttentiveness to detailAbility to meet deadlinesCommitted to excellenceCreative thinking - develops solutions and new ways of thinking about a situation, problems, and opportunitiesiFAST Web Plus skillsBeneficialPrevious experience with other iFAST productsIFDS Process and documentation knowledgeCSC and/or IFIC Operations and Procedures courses would be an assetKnowledge of mutual funds and financial services industryExposure to ITIL Methodologies Knowledge of iFast system, iFAST Surround Products, Microsoft applicationsAODA StatementIFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.Salary RangePay Range (CAD $): 74,000 - 93,000The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.IFDS Provides:Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits packageWork-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATHProfessional Development: IFDS offers continuous learning opportunities, leadership development & training programsInclusive Culture: Our inclusive work environment supports equity and values diversityWellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programsCommunity Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs#J-18808-Ljbffr

📌 Business Solutions & Change Mgmt Analyst - C$74,000 - C$93,000 A Year (Winnipeg)
🏢 IFDS Canada
📍 Winnipeg