PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.Program Managers (PgMs) at PagerDuty drive large scale programs and projects to success You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. PgMs handle complex inter-team dependencies and bridge the gaps in technical management. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, customer service teams and beyond. If you are someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects then we want you to join our teamResponsibilities:Lead product development and other department program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable deliveryAnalyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problemsAnticipate bottlenecks, providing escalation management and making tradeoffsIdentify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teamsProvide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.Collaborate closely with departments to drive iterative process improvements Leverage tools and processes to improve productivity in support of the programCommunicate successes, schedules, priorities, issues and overall program health to all levels in the companyCreate, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the programDrive program alignment on present and future outcomes that support company's strategy Manage program financials related to capitalizationCreation and distribution of impactful automated reportingAttributes:Ability to organize a new program and assemble all structural components needed to kick off and mobilize teamsConfidently and accurately manage cross-team dependency and risk identification and resolutionAble to translate technical details into useful information for non-technical DutoniansAbility to communicate complex information/situations in a clear and concise manner to all levelsStrong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverablesAble to manage up and down the org, keeping program goals at the forefrontAnalytical,



solution orientedConfidence/ability to have the difficult conversations Business & Financial AcumenAbility to absorb a holistic understanding of the program from User to Prioritization to Delivery to SupportExperience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)Ability to set up reports/dashboards such that manual effort is reducedMinimum Qualifications:5+ years of technical program management experience in matrixed software development organizationsJira power userBachelor's degree in Computer Science, related technical field, or equivalent practical experienceHave a deep understanding of agile principles and how to apply them effectivelyExperience with common software development methodologies and standardsDesired Qualifications:Work experience in a fast growth startup environmentAbility to provide technical recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.Experience in DevOps and digital/cloud operationsThe base salary range for this position is 83, ,000 CAD. This role may also be eligible for bonus, commission, equity, and/or perks.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply?We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alertsWhere we workPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.How we workOur values guide how we support customers, collaborate with colleagues, develop products,



and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.Your package may include:Competitive salaryComprehensive benefits package Flexible work arrangementsCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businessesPagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.Additional InformationPagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's .PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

📌 Program Manager - C$83,000 A Year (Toronto)
🏢 PagerDuty
📍 Toronto