Overview Pay Details 115 600 $ / 115,600 - 163 200 $ / 163,200 CAD Work Location Brossard, Quebec, Canada Hours 37.5 Line Of Business Personal & Commercial Banking Job Description This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and qualified/personal development objectives are achieved for the overall group. The Senior Manager, Commercial Services is accountable for the Unit 's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy. CUSTOMER Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience Resolving customer operational and credit issues to deliver a positive customer experience Champions use of sales platform to build a robust understanding of our customers '/target's needs, industriesand markets Lead and manage Account Managers in developing creative and competitive solutions that meet customer needs Set service and control standards aligned to overall business objectives and oversee/deliver results Develop and maintain relationships with internal and external partners to deliver optimal customer service Build knowledge of the market, customers and broader economic factors Develop and maintain centre of influence strategies and relationships Identify and respond to changes in the business environment,



establishing action plans to address customer issues and priorities Primary escalation point for significant sales matters/risk matters/exceptions for Account Managers Identify customer/prospect referral opportunities to internal Bank partners Enhance TD Bank group brand by participating in network events SHAREHOLDER Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit Build new relationships and deepen existing customer relationships by following the Business Banking Relationship Methodology (BBRM) and coach the team to do the same Meet or exceed business targets for the Unit Negotiate to maximize profitability of relationships based on customer risk profile Coach team members in assessing credit requests and making recommendations to stakeholders for structuring the credit Ensure team refers a full range of products to existing and new customers to maximize returns and retention Actively refer to other business partners within Business Banking and across TD Bank Group Ensure staff operate within regulatory and compliance guidelines and complete required attestations/training Protect the interests of the organization by identifying and managing risks and escalating high-risk transactions as necessary Ensure employees minimize operational and regulatory risk by complying with conduct policies Stay informed of market and industry issues Maintain a culture of risk management and control aligned with risk appetite EMPLOYEE / TEAM Cultivate and model the Colleague Promise to support colleague growth and well-being Align colleagues ' contributions with TD's Shared Commitments Build and retain an engaged and diverse team that values inclusion and collaboration Demonstrate inclusive leadership and support for colleagues and customers across all dimensions of diversity Develop a diverse talent pipeline and foster growth opportunities Encourage ongoing feedback and recognition to colleagues Promote a continuous learning culture and knowledge sharing Lead through change and maintain psychological safety to drive innovation Contribute to strategic priorities and annual/long-term plans aligned with One TD Foster a high-performance culture with regular feedback and quarterly check-ins Manage employees in compliance with HR policies BREADTH & DEPTH Oversee and coach Commercial Account Managers to grow talent and achieve results Oversee credit management and sales for moderate to highly complex accounts Provide coaching and guidance within area of expertise Set strategy for the area and align with enterprise best practices Strategic partner on portfolio management and profitability with industry knowledge Participate in strategic roadmaps and goals Set operational direction and collaborate to execute unit goals Focus on longer-range planning (12 months or more) Develop and implement innovative approaches to the sales process Typically reports to the Unit Leader Experience & Education Undergraduate/Graduate degree and/or 10+ years of relevant experience Other Information We are committed to providing equal opportunity and an inclusive workplace. This job opportunity is subject to provincial regulation for employment purposes. Accommodation requests are welcome during the interview process. #J-18808-Ljbffr

📌 Senior Manager, Commercial Services - C$115,600 - C$163,200 A Year (Brossard)
🏢 TD Securities
📍 Brossard