Job Summary

The Contract Administrator is an all-encompassing role which supports branch contracts by maintaining and processing administrative operations. The incumbent must be able to work independently and as part of a larger team as well as working to ensure back-office processes are executed with excellence to maximize profitability through the contract process and by meeting and exceeding customer KPIs.

Key Responsibilities

- Support Service Leadership to minimize risks and support the growth potential of all new and existing contracts.
- Communicate and coordinate with all members of the sales team as well as Service Management for contract compliance, escalation and/or follow up.
- Review documents and ensure contract compliance and financial commitments are met.
- Proactively manage branch performance through communication with customers.
- Ensure contracts are administered according to contract, company procedures and company policies.
- Control company’s risks and proactively resolve contract issues.
- Be the point of contact between the sales team and the service team.
- Participate in the kick-off meeting and taking and distributing the meeting minutes.
- Open Work Orders to accommodate the PM repair recommendations.
- Review the profitability reports.
- Chair the monthly progress meetings and respond according to the meeting discoveries and feedback.
- Communicate and evaluate the customer experience through customer communication and questionnaires.




- Perform other duties as assigned by Management.

Qualifications

- Undergraduate degree in Business Administration or equivalent experience.
- Significant experience with high-volume contract administration role, and to multi-task, prioritize and work to tight timelines
- Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, and Power Point)
- Applied knowledge of contract structures, terms, and conditions.
- Analytical and problem-solving skills with a high attention to details.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Excellent written and verbal communication and the ability to document information and instructions

Salary range from: $50,000.00 - $60,000.00 /yr

Benefits

- Comprehensive health, dental and medical advantages, including wellness supports, RSP matching and generous vacation
- Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
- Flexibility: Hybrid working models, where applicable
- Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

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📌 Contract Administrator (Surrey)
🏢 Ainsworth
📍 Surrey