Permanent Full Time -We are looking for a Director, Disability Management Services Offices (DMSO) in our Ottawa office. The Director will provide strategic leadership and operational oversight for one or more Disability Management Services Offices (DMSOs), ensuring the delivery of high-quality disability claims adjudication and case management services. This role is responsible for driving performance across all aspects of the DMSO, including the execution of best practices, delivery of the Disability Intervention Services program, and ensuring compliance with service standards that support plan members in their recovery journey.The Director will lead a high-performing team, fostering engagement, development, and retention. This role requires a strong focus on customer experience, operational excellence, and financial risk management, with a commitment to continuous improvement and innovation in disability management.What you will doEnsure high standards of disability claims adjudication and case management are consistently achievedLead the implementation and execution of best practices across the DMSO, including tools, reporting, coaching, and complianceOversee the delivery of the Disability Intervention Services program and ensure alignment with morbidity management strategiesMonitor and manage operational metrics including productivity, service quality, speed, and claims costDrive continuous improvement initiatives to enhance customer experience and operational efficiencyProvide leadership, coaching, and performance management to the DMSO team, ensuring alignment with strategic goalsPartner with internal teams (e.G., Strategic Health Practices, Business Development, Underwriting) to support client relationships and service deliveryManage financial risk through oversight of claims cost and reserve reporting, contributing to national morbidity resultsRepresent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced serviceParticipate in national projects and pilots aimed at improving disability management practices and customer valueWhat you will bringBilingualism (fluent in French and English) required,



as the position will regularly serve our clients with English and French-speaking needs.Bachelor's degree in a related disciplineMinimum of 10+ years of industry experience in insurance, disability management, or related fieldsProven leadership skills with the ability to inspire and engage teamsStrong operational management experience, particularly in customer service and client relationship buildingDemonstrated ability to develop and maintain collaborative business relationshipsExperience in facilitating change and driving continuous improvementSuperior analytical, communication, and problem-solving skillsSelf-starter with a bias for action and a winning attitudeSkilled in strategic planning, negotiation, and decision-makingDeep understanding of morbidity management and disability claims processesReliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. -The base salary for this position is between $104,400- $174,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.E. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.



All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply todayBeing a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. We are committed to providing an inclusive, accessible workplace, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-Hybrid

📌 Director, Disability Management Services Offices - C$104,400 - C$174,000 A Year (Ottawa)
🏢 Canada Life
📍 Ottawa