Step into a rewarding position as a Bilingual Guest Service Agent at the Fairmont Château Laurier in Ottawa. This role requires fluency in both English and French to deliver exceptional guest experiences daily.
At the Fairmont Château Laurier, your mission is to provide outstanding service while managing check-ins and checkouts effectively. You’ll support tour check-ins and be a vital member of the hotel's emergency response team. A solid focus on customer satisfaction is essential in this bustling environment with evening and holiday shifts.
Key Responsibilities:
• Deliver outstanding service to all guests
• Manage the registration and checkout process
• Support tour check-ins and guest group greetings




• Generate essential reports for hotel operations
• Uphold safety and service standards at all times
Requirements:
• Bilingual in English and French is essential
• Previous experience in a similar front desk role
• Excellent communication skills, both verbal and written
• Proficient in cash handling
• Familiarity with Opera, Property Manager, and Microsoft Office tools
Utilize your bilingual skills and hospitality expertise at Fairmont Château Laurier to enhance guest satisfaction.
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📌 Ottawa Bilingual Guest Service Agent Role
🏢 Fairmont Hotels and Resorts
📍 Ottawa