JOB DESCRIPTION

Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes.

Responsibilities

- Handle inbound and/or outbound customer calls in a professional and empathetic manner.
- Provide excellent customer service and resolve customer inquiries efficiently.
- Educate customers on available services and solutions.
- Maintain accurate documentation of customer interactions within internal systems.
- Meet productivity, quality, and compliance standards in a call center environment.
- Communicate with customers regarding outstanding balances and repayment options.
- Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs.
- Negotiate payment arrangements while maintaining a positive customer experience.

REQUIRED SKILLS AND EXPERIENCE





- Strong verbal and written communication skills.
- Previous customer service experience.
- Experience working in a call center setting.
- Comfortable managing a high volume of inbound and outbound calls.
- Empathy – Making customers feel heard and valued.
- Problem-Solving Skills – Finding effective solutions quickly.
- Patience – Remaining calm under pressure.
- Adaptability – Handling different customer personalities and changing situations.
- Positive Attitude – Maintaining professionalism even during difficult interactions.
- Attention to Detail – Accurately documenting and resolving issues.
- Accountability – Taking ownership of customer concerns until they are resolved
- Strong multitasking skills and highly responsive to emails/chats and calls.

NICE TO HAVE SKILLS AND EXPERIENCE

- Previous collections experience.
- Experience in financial services, debt management, or customer support environments.
- Coachable to multiple performance metrics

Please Note We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

📌 Customer Service Representative (Toronto)
🏢 Insight Global
📍 Toronto