Key Responsibilities

- Provides excellent customer service during the delivery of all Driver Examination Services.
- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and class of licence(s).
- Completes verification by verbally confirming the candidate’s full name and full date of birth.
- Examines applicants through a road test; determines applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
- Provides examination results and details regarding errors and areas requiring improvement.
- Completes evaluation forms for road test assessments.
- Attends travel points to provide testing and licensing services, where applicable.
- If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
- Conducts road test for those requiring special needs or for those with disabilities.
- Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.
- Other related duties relevant to this position as may be required.

Health and Safety

- Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
- Takes every precaution to contribute to a protected and healthy workplace.
- Demonstrates correct use of equipment, materials and protective devices required by law.
- Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.
- Takes the initiative to report unsafe conditions.
- Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other Projects

- Comply with Serco Canada Inc. policies and procedures.
- Performs other tasks as assigned by management,



including but not limited to special projects.
- Must participate in obtaining any required security measures, as deemed by Serco.
- Must participate in IDEC testing, initial and maintenance training for the applicable road test examination qualifying to conduct.

Job Requirements

- GED or high school diploma minimum.
- Must hold a valid Ontario Class G driver’s licence.
- Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
- No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Knowledge and Experience

- Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
- Intermediate level computer skills required.
- Two (2) years’ experience with demonstrated excellent customer service.

Skills and Competencies

- Excellent customer service skills, ability to deal with difficult and highly complex situations.
- Ability to multi‑task.
- Ability to process and manage sensitive personal information.
- Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
- Strong judgement and decision‑making skills.
- Ability to self‑manage a schedule within the confines of their scheduled worked day.

Knowledge and Understanding of Driving and Assessment

- Theory of driving behaviour, hazard perception and accident avoidance.
- Driving test policies and standards, requirements of the driving test.





Assessment Skills

- Ability to observe accurately, monitor and evaluate overall candidate performance.
- Foresee, correct and comprehensive recognition of dangerous situations.
- Uniformity and consistency in assessment.
- Assimilate information quickly and extract key points.

Quality of Service

- Ability to establish and communicate what the candidate can expect during the test.
- Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates.
- Ability to provide clear feedback about test results.

Fostering Change

- Ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness

- Ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness

- Ability to make difficult decisions in a timely manner.

Stress Management

- Ability to keep functioning effectively when under pressure and maintain self‑control in the face of hostility or provocation.

Personal Credibility

- Responsible, reliable, and trustworthy.

Mental and Physical Effort

- Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2‑4 hrs/day.
- Physical: Activities are moderate intensity, 2‑4 hrs/day.

Working Conditions

- Some exposure to disagreeable elements.
- Minor risk of injury, harm, or illness.
- Weather related and vehicle exposure.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations.

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📌 Driver Examiner 1-PT-Stratford
🏢 Serco
📍 Stratford