Employer: Aquilini Restaurants Limited Partnership o/a Elisa

Terms of Employment: Full-time / Permanent

Hours of Work: 40 hours/week

Benefits: Dental and extended health benefits, life insurance. Eligible for discretionary bonuses and/or salary increases in accordance with company policy.

Salary: $80,000 CAD / year

About Us

Elisa is a contemporary steakhouse offering up-to-date takes on meats plus seafood, sides, wines and cocktails. Taking center stage on Elisa's menu, are flame-grilled premium fine cuts from around the world, sustainable seafood, and locally sourced produce, all prepared by Executive Chef Andrew Richardson on a stunning Grillworks Infierno.

Role Summary

The Restaurant Manager for Elisa in Vancouver's trendy Yaletown will help inspire, develop, oversee, and manage the front-of-house team, while working closely with the management team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen's food program.

Duties:

- Actively participating in activities essential for successful operations of our fine dining restaurant
- Serving as an educator, as well as an inspirational, committed, and responsible leader to the restaurant's front-of-house teams
- Maintaining exceptional standards of professionalism and hospitality
- Orchestrating seamless front-of-house operations across all services, maintaining the detailed standards expected of a high hospitality guest experience
- Responsibility for greeting guests, managing VIP reservations, and cultivating long-term relationships that foster loyalty
- Anticipating guest needs with intuitive,



unobtrusive service to resolve concerns before they arise
- Overseeing pacing of covers in a high-volume environment without compromising the intimacy or quality of the dining experience
- Ensuring the delivery of superior customer service through effective staff training and education
- Executing and overseeing tableside preparations including Caesar salad, beef tartare, pasta alla chitarra, branzino, and others with technical mastery
- Designing and delivering structured training programs covering service protocols, menu knowledge, Italian culinary traditions, wine education, and tableside technique
- Conducting daily pre-shift briefings that energize the team, communicate specials, and set the tone for exceptional service
- Coaching, mentoring, and retaining top front-of-house talent through clear performance expectations, regular feedback, and career development pathways
- Managing scheduling, labour allocation, and staffing levels to optimize service quality and operational efficiency across high-volume covers
- Overseeing reservations strategy, table management, and cover flow in partnership with the reservations team
- Monitoring and reporting on key operational metrics including guest satisfaction scores, and labour costs




- Under the direction of the Restaurant Director, initiating and executing special projects as required

Requirements:

- Minimum 5 years of progressive front-of-house management experience, with at least 2 years in a Michelin-starred (1-star minimum) or equivalent fine dining environment
- Related university degree or an equivalent combination of education and experience
- Demonstrated experience with front-of-house priorities, with a focus on fine dining
- In-depth, working knowledge of Italian wines, including regional appellations, producers, and vintage variation, formal certification (WSET Level 3, CMS, AIS or equivalent) strongly preferred
- Fluent in Italian culinary terminology, regional cuisine, and food culture
- Proven track record in staff training, team building, and performance management within a fine dining setting
- Experience managing high-volume service (250+ covers per service) without compromise to quality or guest experience
- A solutions-provider committed to a vision of service to create an ultimate guest experience
- Strong verbal and written English communication skills; Additional language skills, particularly Italian, are a significant asset
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning, organizational and problem-solving skills
- Comfortable with dealing with media, public speaking, and VIP guests
- Flexibility to work evenings, weekends, and holidays

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📌 Restaurant Manager (Vancouver)
🏢 Push Operations
📍 Vancouver