Assistant Bylaw Enforcement Officer - 10 Positions Available

Business Unit: Housing Planning and Protective Services

Division: Protective Services

Regular / Auxiliary: Auxiliary - 10 positions available

Locations: Greater Victoria, Salt Spring Island, and the Southern Gulf Islands

Job Type: Auxiliary as and when needed

Pay Grade: CAN/05/02/J12

Rate of Pay: $38.31 - $40.59 per hour

Summary

This position is responsible for maintaining case files, conducting inspections, investigating complaints and undertaking patrols with a view to achieving compliance with applicable bylaws including those related to Animal Control.

Key Duties & Responsibilities

- Conducts field investigations, inspections and patrols to document evidence and enforces bylaws.
- Interprets and processes complaints or referrals concerning the contravention of bylaws and regulations by applying Division enforcement policies.
- Initiates enforcement action where required, carries out follow-up inspections, compiles written reports, issues tickets and gathers information to be used as evidence in court actions.
- Attempts to obtain cooperation and compliance with bylaws and maintains positive public relations.
- Answers, records and acts on complaints received and issues warning notices and municipal ticket information to violators.
- Patrols the community and banned areas on a routine basis and picks up stray animals off the street or from members of the public.
- Sets animal traps.
- Picks up and transports injured and deceased animals.
- Prepares cases for legal action, prosecutes bylaw offenses and serves summonses.
- Investigates livestock compensation claims and prepares reports.
- Distributes dog licenses to vendors and collects revenue.




- Carrying out routine follow-up on unlicensed dogs.
- Liaises with Animal Shelter and completes impound forms.
- Suggests solutions to animal behavioral problems.
- Keeps Animal Care vans clean and stocked with all necessary equipment and paper work.
- Liaises with other agencies such as local police forces, Islands Trust, Ministries, SPCA, and Conservation Officers.
- Maintains records related to inspection and enforcement activities.
- May be required to cover after hours on call duties as part of a rotation (compensated per Collective Agreement).
- Answers front counter and phone inquiries from members of the public.
- Follows all policies, procedures and standards of the CRD.
- Performs other related duties as required.

Additional Information

- Ability to work a variety of shifts, including weekdays, weekends, holidays, days and evenings, and on an as-and-when-required basis.

Key Skills & Abilities

- Excellent communication (verbal and written), interpersonal and customer service skills.
- Strong ability to investigate complaints or reports of bylaw infractions and obtain compliance through the use of tact, persuasive diplomacy and sound judgement.
- Considerable experience with handling aggressive or distressed animals including vicious dogs.
- Thorough knowledge and experience dealing with animal behavioural problems.
- Considerable experience training dogs and other animals.




- Strong ability to maintain clear records, documentation and log books.
- Thorough knowledge of and ability to apply animal control bylaws and other legislation.
- Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
- Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
- Strong ability to difuse and resolve difficult customer service situations in person and by telephone.
- Considerable experience with cash handling.
- Strong ability to deal with verbally abusive, volatile and hostile persons.
- Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.
- Strong ability to prepare comprehensive and detailed reports for senior staff and stakeholder audiences.
- Strong ability to maintain and administer an effective work program in regulatory issues.
- Strong aptitude for learning Geographic Information Systems and other software programs.
- Robust ability to perform a wide variety of activities in all types of weather conditions and terrain.

Qualifications

- Bylaw Level 1 or Level 2 from the Justice Institute of BC
- Diploma in a related discipline
- A minimum of 1 year directly related experience
- An equivalent combination of education and experience

Certifications

- Valid BC Driver's Licence
- Acceptable criminal record check. The applicant/incumbent is required to undergo a criminal record check to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment.
- Standard First Aid
- Use of Force Certification

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📌 Assistant Bylaw Enforcement Officer - 10 Positions Available (Victoria)
🏢 CRD
📍 Victoria