Overview The successful candidate will join the Contested Matters and handle requests for access to information from insured clients, legal and other representatives. You will analyze requests for information, prepare documentation in accordance with the applicable provincial legislation and prepare written responses. You will also support advisors at various stages in their claims files, for example by preparing administrative pre-analyses and making recommendations. You will also be in charge of claims under the terms of the subrogation clauses in our policies. Responsibilities Handle information requests, dissatisfaction and complaints from members, clients and sectors of the organization in accordance with the complaint handling policy and process. Identify the problem and the level of intervention required, and obtain relevant information from the parties involved (caisses, centres, other sectors of the organization). Provide and explain the results of your analysis to the requester. If necessary, negotiate an agreement or report findings to the organization’s supervisor in accordance with the complaint management policy. Maintain the various systems and registers required by regulatory bodies by compiling relevant data. Help produce periodic reports and prepare annual reports. Suggest actions to enhance procedures, tools and systems to improve the unit’s performance.



What You Bring To The Table Bachelor's degree in a related field A minimum of one year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required for positions in Quebec Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients What We Offer Competitive salary and annual bonus Salary range: $59 003 to $81 129 per year 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, secure income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. Note: Job location is Ontario (ON07). At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Details Job Family: Communications (FG) Unposting Date: Note: This position is vacant. Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position. #J-18808-Ljbffr

📌 Contested Matters Technician - C$59,003 - C$81,129 A Year (Toronto)
🏢 Desjardins
📍 Toronto