Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.
As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery.
Key Responsibilities:
• Facilitate accurate customer order entry and tracking
• Communicate and analyze order metrics for improvements




• Lead productive operational projects to boost customer satisfaction
• Create and maintain service quality expectations
• Mentor and guide the customer service team for success
Requirements:
• Bachelor’s degree in a related field preferred
• 7+ years of customer care experience required
• 5+ years of experience managing customer-focused teams
• Excellent communication and interpersonal skills
• Familiarity with Microsoft Dynamics 365 is beneficial
Elevate the customer service experience and lead a successful team at Zurn Elkay in Brampton.
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📌 Brampton Customer Service Team Leader
🏢 Zurn Industries Limited (Canada)
📍 Brampton