Office Administrator (Contract - Full-Time, 1 Year)Term: 1-Year Full-Time ContractCompensation: $60,000 - $68,000 annuallyPosition OverviewThe Office Administrator plays a central role in ensuring the smooth, professional, and efficient operation of the Home Instead - Toronto East office. This position is primarily focused on office administration, coordination, and operational support, with responsibility for select bookkeeping and payroll processes as part of a broader administrative function.This role is well-suited to a highly organized, service-oriented professional who thrives in a busy office environment, communicates confidently, and takes ownership of day-to-day administrative operations.Primary ResponsibilitiesOffice Administration & Operations (Primary Focus)Serve as a professional and welcoming first point of contact for incoming phone calls, visitors, and inquiriesAnswer and route calls in a friendly, knowledgeable, and timely mannerDirect new client inquiries and respond to general questions related to office operationsMaintain accurate client and Care Professional records across internal systemsCommunicate client and Care Professional concerns to management as appropriateSupport day-to-day office workflow through strong coordination and follow-throughMaintain a consistent on-site office presence to support operational needsGreet and assist office visitors in a skilled and welcoming mannerPrepare form letters, mail merges, labels, and information packagesDemonstrate clear, professional, and respectful communication with management, colleagues,



and Care ProfessionalsParticipate in the weekday evening on-call rotation 4 days per monthManage incoming and outgoing mailUphold and model the core values of Home Instead as an independently owned franchise officeHR & Financial Support ResponsibilitiesGenerate and distribute client invoices; follow up on outstanding receivables as requiredReceive, process, and record client payments across applicable systemsMaintain organized financial records and client billing documentationSupport payroll administration for Care Professionals using the existing payroll systemAssist with monthly reconciliations and administrative financial reportingSupport quarterly and annual financial reviews in collaboration with the Senior Bookkeeper and Managing DirectorAssist with HST, WSIB, and other required administrative remittances under established processesMaintain and follow documented administrative and bookkeeping proceduresMake limited, one-time adjustments to client schedules when requiredProvide general administrative support to office colleagues as neededOrder and maintain office supplies and stationeryAssist with recruitment administration, including responding to employment inquiries, phone screening, interview scheduling,



and reference checksSupport onboarding administration for new Care Professionals (documentation, background checks, file setup)Note: This role supports financial administration but is not a senior bookkeeping or accounting position.Performance Expectations (Key Measures)Incoming calls answered by the 3rd ring, 100% of the timeClient invoicing and payroll processed accurately and on scheduleMandatory remittances and administrative filings are completed accurately and on timeReceivables aged over 60 days are addressed consistently and appropriatelyRecruitment and onboarding administrative tasks completed accurately and professionallyEducation & Experience RequirementsCollege certificate or diploma in office administration, accounting, payroll, or a related fieldMinimum one year of relevant office or administrative experience (healthcare or service-based environment preferred)Must have strong proficiency in Microsoft Office (Outlook, Word, Excel)Experience with QuickBooks Online or similar accounting systems is an assetMust have a valid G or G2 driver's license in Ontario and eligibility to work in CanadaAbility to pass a Background CheckKnowledge, Skills & AbilitiesExcellent verbal and written communication skillsStrong organizational skills with the ability to manage competing prioritiesHigh level of discretion and confidentialitySound judgment and professional decision-makingAbility to work independently and collaborativelyProfessional demeanor, reliability, and attention to detailComfort working in a fast-paced office environmentCommitment to following company policies, procedures, and standards

📌 Entry Level-Bookkeeper And Office Coordinator - $60,000 - $68,000 A Year (Toronto)
🏢 Home Instead
📍 Toronto