Elevate member services as the Director of Advice & Growth at Healthcare & Municipal Employees' Credit Union located in Hamilton, Ontario. This leadership role focuses on developing strategies for enhanced member relationships and growth.
As part of a energetic team, you will be responsible for leading all member-facing operations, ensuring that values align with HMECU's overarching mission. You will enhance the member journey across various channels, overseeing advisor effectiveness and supporting teams towards their growth targets. By fostering a member-centric culture, your leadership drives performance and satisfaction.
Key Responsibilities:
• Develop growth strategies for membership and lending
• Set standards for advisor effectiveness




• Enhance member journeys across channels
• Monitor service trends and feedback for improvement
• Lead and coach managers and teams across services
Requirements:
• Over 7 years of leadership experience in finance
• Bachelor's degree in Business or equivalent
• Experience in diverse service delivery environments
• Track record in advising and relationship management
• Understanding of industry compliance and technology use
Champion member-first service and support meaningful growth at HMECU.
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📌 Director of Advice & Growth at HMECU (Hamilton)
🏢 HMECU
📍 Hamilton