We are looking for a motivated In office Supervisor/Manager. A representative of Arrow Workforce, a conduit between us and the client, you will be responsible for building relationships, maintaining a safe & efficient workplace and ensuring customer/client satisfaction. Detailed below are some of the responsibilities we at Arrow expect as we look to fill this role.
Responsibilities & Expectations:
- Build and maintain relationships with key client/management figures to ensure a high level of customer satisfaction.
- Understand client’s vision, business strategy and policies.
- Make sure all safety and health protocols are in place, followed and updated.
- Screen, recruit and onboard new team members to their specified role.
- Understand the different components/areas of distribution center to ensure quality.
- Tracking and maintaining metrics such as attendance, productivity, attrition and payroll.
- Maintain relationship with staff/associates on a daily basis. Be approachable to their needs.
- Understand training & SOPs of certain job roles.
- Conflict resolution and de-escalating issues between team members and client.
- Keeping up-to-date with industry changes in terms of recruitment; preparing for market peak.
- Develop plans and strategies to efficiently manage sudden changes in staffing, safety and productivity.
Experience/Requirements:
- Must have supervisory experience.
- Must have strong leadership skills, be able to perform tasks in a fast-paced environment.
- Excellent proficiency in Microsoft Word; especially Excel.
- Experience working at a distribution center.
- Able to work independently with little supervision.
- Experience with following strict deadlines.
- Excellent verbal and written communication skills.
- Recruitment and staffing experience an asset.
- Experience with Uattend an asset.
📌 On Site Supervisor - kamloops
🏢 Arrow Workforce Solutions
📍 Kamloops
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