Lead transformative customer operations at the forefront of service with a focus on engagement and satisfaction. This role at your organization emphasizes strategy execution, operational excellence, and data-driven innovation.As the Director of Customer Services & Operations, you will spearhead a comprehensive strategy for enhancing customer experiences across multiple channels. This position requires solid leadership skills, particularly in managing large teams in customer operations, billing, and regulatory compliance.



You'll ensure that the company meets its obligations while fostering a culture of continuous improvement and high-quality service delivery.Key Responsibilities:Drive customer experience transformation and engagement strategiesLeverage voice-of-customer insights for actionable improvementsOversee contact centre performance and digital adoptionManage process optimization initiatives through automationEnsure compliance with regulatory and consumer protection lawsRequirements:Minimum 15 years in customer operations leadership7 years in senior leadership with multi-functional teamsStrong regulatory industry background in utilities or financial servicesMBA or equivalent preferred with a focus on strategyProven digital transformation leadership experienceLead the strategic vision for customer success, enhancing operational performance while prioritizing regulatory compliance.#J-18808-Ljbffr

📌 Director Of Customer Experience Strategy (Toronto)
🏢 Eetdbuyersguide
📍 Toronto