Company Name : Sanctuary Cognitive Systems CorporationTitle : Head of Applications and Customer SuccessBusiness Address : 400 – 425 W 6th Ave, Vancouver, BC V5Y 1L3Work Location : Vancouver, BCWork Type : Full-Time, PermanentSalary Range : CAD $275,000 – $350,000Benefits : Equity stakes, health coverage, paid time offLanguage of Work : EnglishContact Information : [email protected] Recent Role & Team Sanctuary AI is seeking a Head of Applications and Customer Success to lead the commercial deployment and customer-facing delivery of physical AI–enabled automation solutions. This role is responsible for ensuring Sanctuary AI's robotic and AI technologies are successfully translated into scalable, reliable, and high-performing solutions within customer production environments. This position combines technical leadership, solution architecture ownership, people management, and customer success accountability, overseeing multidisciplinary teams while remaining directly involved in identifying customer opportunities and architecting end-to-end technical solutions.Our Success CriteriaLead and manage a multidisciplinary organization including applications engineers, technicians, project managers, and customer success professionalsOwn customer-facing technical delivery and customer success outcomes across multiple commercial deploymentsTranslate customer business and operational requirements into deployable physical AI and automation solutionsOversee end-to-end customer phases including technical discovery, solution definition, deployment planning, commissioning support, and post-deployment optimizationEnsure customer-facing systems meet operational, safety, reliability, and performance requirementsPartner with Product, Engineering, and Commercial teams to align customer needs with product capabilities and deployment readinessEstablish documentation standards, validation processes, and customer acceptance frameworks to support repeatable deploymentsAct as the senior escalation point for complex customer-facing technical, delivery, and performance issuesManage priorities, resources,



and execution across multiple concurrent customer programsRepresent the Applications and Customer Success organization in internal leadership discussions and external customer engagementsYour ExperienceQualifications:Minimum 8 years of professional experience in customer-facing technical roles such as applications engineering, solutions engineering, or technical product managementMaster's degree in Engineering, Robotics, Mechatronics, Computer Science, or a related technical disciplineDemonstrated professional experience delivering complex technical solutions in customer environments, beyond purely administrative project oversightProven leadership experience managing and developing multidisciplinary teams, including engineers, technicians, project managers, and customer success professionalsSignificant hands-on experience in AI robotics or physical AI systems, including leading deployments into production or operational environmentsTrack record of commercial deployment of robotics, automation, or physical AI productsStrong customer-facing background, including requirements definition, system architecture, validation, and commissioningAbility to manage multiple customer programs with competing priorities and delivery timelinesSkillsMultidisciplinary technical and people leadershipCommercial deployment of robotics, automation, and physical AI systemsCustomer-facing technical communication and solution definitionDeployment readiness, validation, and operational performance managementTraitsOperates as an owner of customer technical outcomes and delivery successTechnically grounded while focused on enabling and scaling teamsStructured, collaborative, and execution-orientedComfortable operating in complex,



customer-facing environmentsTrusted technical leader representing Sanctuary AI externallyWorking at Sanctuary AISanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.Compensation And BenefitsSanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.About Sanctuary AIFounded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world's first human-like intelligence in general-purpose robots.Recruiting and Employment Agency Notice: Sanctuary AI conducts recruitment and hiring internally. We are not seeking or soliciting new agency partnerships or agreements at this time. Any employment agency or professional recruiter that provides an unsolicited resume or presents a candidate directly to Sanctuary AI may be engaged at Sanctuary AI's sole discretion without any compensation to the agency. If needed, our Talent Acquisition team will contact external firms directly.#J-18808-Ljbffr

📌 Head Of Applications And Customer Success - C$275,000 A Year (Vancouver)
🏢 Sanctuary Cognitive Systems
📍 Vancouver