Bilingual Technical Support Specialist English/Spanish

Join to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTrace

Base pay range

CA$48,000.00/yr - CA$48,000.00/yr

Responsibilities

- Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
- Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
- Identify, analyze, and resolve customer technical problems efficiently.
- Document all inbound and outbound activities in the support ticketing system.
- Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
- Communicate clearly and effectively, adapting to the user’s technical level.
- Demonstrate a high level of initiative, suggesting improvements or solutions proactively.

Skills required

- Experience:



3–5 years in Helpdesk or Technical Support roles providing services to external customers.
- Electronics knowledge.
- Ability to diagnose and troubleshoot both software and hardware issues.
- Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus.

Soft Skills / Customer Service

- Excellent customer service skills, including patience, empathy, and professionalism.
- Strong communication skills (English and Spanish, spoken and written).
- Take ownership of issues and follow through until resolution.
- Urgency to resolve problems and a proactive mindset.
- High level of initiative and ability to work independently.

Other Skills

- Familiarity with SLAs (Service Level Agreement).
- Solid organizational and time management skills with attention to detail.

Education

- Bachelor’s degree in Information Technology, Electronics, or Engineering.

Terms of Employment

- Full‑time role.
- Monday to Friday.

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📌 Spanish Speaking Technical Support Specialist (SaaS) (Vancouver)
🏢 PosiTrace
📍 Vancouver