Join Ericsson as the Customer Operations Director in Toronto, overseeing operational excellence in Cloud Software & Services. Enhance delivery performance and customer experience across key engagements.This pivotal role involves guiding fulfillment from sales to delivery, enforcing operational governance, and managing risk mitigation strategies. You will ensure financial discipline and high-quality results while engaging collaboratively with cross-functional teams to drive optimal delivery outcomes.Key Responsibilities:Lead end-to-end customer delivery and service commitmentsEstablish operating rhythms and performance reviewsManage operational KPIs related to cost and customer experiencePartner with Finance for solid margin controlInfluence stakeholders across a matrixed organizationRequirements:Extensive experience in customer operations leadershipSuccessful track record in managing large-scale programsExpertise in performance management and KPI-driven executionFinancial experience with delivery margin and forecastingStrong communication and stakeholder management skillsDrive operational success at Ericsson by fostering a culture of excellence and collaboration in Toronto.#J-18808-Ljbffr

📌 Customer Operations Director At Ericsson (Toronto)
🏢 Embedded Shishya
📍 Toronto