Join our dynamic team as a 3PL Customer Service Manager, where you’ll lead the 3PL customer service department and serve as a key link between our clients, customer service team, and warehouse operations. In this fast-paced, energetic role, you’ll oversee day-to-day client support, handle escalated matters, manage relationships with key clients, and lead a team focused on delivering an exceptional customer experience.

At Stallion, we move quickly and value leaders who are confident in high-volume environments, understand inventory management and 3PL fulfillment, and know how to guide both customers and team members through complex or time-sensitive situations. You’ll be trusted to take ownership when issues require escalation, ensure our top clients receive a high level of service, and coach your team to communicate clearly, confidently, and consistently.

If you’re a hands-on leader who is tech-savvy, detail-oriented, and enjoys being the bridge between customers and operations. You will be working alongside our Director of 3PL Operations. This is an exciting opportunity to contribute to a growing customer service function while making a direct impact on our clients, team, and overall customer experience.

Key Responsibilities:

- Serve as the primary escalation point for complex or high-priority client matters related to orders, inventory, shipments, and fulfillment.
- Investigate and resolve escalated 3PL issues, including inventory discrepancies, fulfillment errors, system issues, and shipping delays.
- Partner closely with warehouse and operations teams to resolve client issues and provide accurate, timely updates.
- Monitor orders, inventory, and client activity through WMS platforms, spreadsheets, dashboards, and other internal systems.
- Communicate clearly and professionally with clients, particularly during time-sensitive or high-pressure situations.
- Track recurring issues and trends, identifying opportunities to improve processes and the overall client experience.
- Adapt quickly in a fast-paced 3PL environment where client needs and operational priorities can shift.
- Support the onboarding of new 3PL clients and become a subject matter expert in our WMS to help ensure a smooth transition into fulfillment operations.
- Lead and support a team of 3 to 4 Customer Service Representatives, managing performance, priorities, and service standards.
- Coach and develop the CSR team,



providing ongoing guidance and hands-on support with complex client and operational matters.

Skills and Qualifications:

- Minimum of four (4) years of customer service experience, preferably within fulfillment, retail (with a focus on inventory management), or eCommerce.
- Familiarity with warehouse management systems is a strong asset.
- Strong verbal and written communication skills, with a professional and empathetic approach to client service.
- Ability to remain calm and solution-focused under pressure, particularly when resolving client issues.
- Proven ability to troubleshoot, think critically, and manage multiple priorities in a fast-paced environment.
- Highly organized and detail-oriented, with the ability to track inquiries, orders, and client needs efficiently.
- Quick to learn and adapt to new platforms, systems, and tools in a quick-moving operational environment.

What’s in it for you?

We believe people do their best work when they’re empowered and supported. That’s why we give you the autonomy to thrive in your role while making a meaningful impact, for our clients, our team, and most importantly, yourself. Here’s a glimpse of what we offer:

- Compensation: $80,000 annual base salary, plus eligibility for a performance-based bonus based on individual and company performance.
- Flexible Start Times: Whether you're an early riser or need a slower morning, you can start your day anytime between 8:30 AM and 10:00 AM. This role is based out of our Mississauga headquarters.
- On-Site Gym Access: Our in-house gym is currently under construction, but once it’s ready, you’ll have 24/7 access to a fully equipped space right at the office. It’s not commercial—but it’s designed with everything you’ll actually use (and more).
- Corporate Telco Discounts: Enjoy exclusive savings on mobile plans, for both you and your family.
- Health & Wellness Coverage: We don’t offer traditional insurance, but we do provide 100% coverage through a adaptable Health Spending Account,



so you can choose what’s best for you.
- Startup Spirit: You’ll be part of a team where your ideas matter. In our fast-moving, collaborative environment, your voice helps shape the way we grow.

About Stallion:

Stallion is a Toronto-based leader in B2B shipping and fulfillment solutions tailored for online sellers across Canada. With multiple warehouses located across Canada and the United States, we serve a diverse client base, from part-time eBay sellers to large eCommerce businesses, helping them efficiently ship and fulfill hundreds of packages daily.

Our dynamic team is united by a shared mission: to empower Canadian sellers with seamless, cost-effective logistics solutions that drive their growth.

To date, over 20,000 businesses have trusted Stallion, collectively saving more than $10 million in shipping costs across 12 million parcels shipped and fulfilled.

Use of AI in Recruitment:

As part of our recruitment process, Stallion may use artificial intelligence (AI) and other automated tools to assist with the screening and review of resumes and applications. These tools may help us assess candidate qualifications and identify relevant experience; however, hiring decisions are not made solely by AI. Our recruitment team remains involved in the review and decision-making process.

Stallion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you require any accommodations during the application or hiring process, please don’t hesitate to contact us at [email protected].

Job Type: Full-time

Pay: $80,000.00 per year

Benefits

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Application question(s):
- Do you have experience in fulfillment, logistics, retail, or inventory-focused environments?
- If selected, when would you be available to start?
- This role requires working on-site Monday to Friday in Mississauga. Are you able to reliably commit to this schedule?
- What is your favourite Canadian eCommerce brand?
- The salary for this position is $80,000 annually, with eligibility for a performance-based bonus tied to individual and company performance.
- What WMS systems are you familiar with?

Experience:
- Customer service: 4 years (required)

Work Location: In person

📌 3PL Customer Service Manager (Mississauga)
🏢 Stallion Express
📍 Mississauga