Job Title: Account Coordinator – Learning Experiences

Job Type: FTE

Operation: Monday to Friday

Forecasted start date: Immediately

Location: Remote The Experience Advisors (“XA”) – What We Do – Our Passion

Our vision is to radically change the way organizations serve their customers. We do this by providing consulting services on customer experience & leadership as well as through the development and delivery of instructor-led training.

Name any company in the world and we will wager that their top leadership would love to say that 1) my employees are trained and engaged and 2) my customers are happy. We help with both.

The team at the XA is a collection of passionate trainers, analytical thinkers, and trusted advisors that value working collaboratively with a “let’s make magic happen” attitude.

For over 20-years we have supported organizations across all sectors and industries as a trusted partner to design their Customer Experience strategies, empower them with the skills and tools to deliver upon the strategies, and sustain their implementation through a community of CX professionals.

Are you interested in changing employee and customer experiences for the better? Join our team!

Role Description - What You Get to Do The Experience Advisors (“XA”) looking for a client-facing Account Coordinator to support us with the planning, delivery, and on-going management of client projects and relationships.

The position encompasses administrative, project tracking, and client account coordination duties.

The successful candidate must have experience in a fast paced, dynamic workplace where a high degree of professionalism, strong communication skills, confidentiality, and flexibility are required. The individual is a proactive performer that demonstrates excellent initiative and judgment on a regular basis. The ability to deal with ambiguity and handle changing and competing priorities is a must.

As an Account Coordinator, you are primarily responsible for client relations, client projects as well as provide internal support for training and consulting engagements. you will play a critical role in driving success and reaching objectives in a boutique training and consulting firm.

Based on your skill sets and abilities, we will help put you in roles you will succeed in while providing professional growth experiences.

Specifically, some of your key activities include, but of course not limited to:

- Be the trusted coordinator and advocate for a portfolio of clients




- Design and manage end-to-end project plans
- Collaborate with other internal teams to ensure successful execution of projects
- Support senior internal stakeholders with project proposals, RFPs, and account planning
- Resolve client inquiries by aligning them with the right resources
- Serve as the lead point of contact for all client account management matters
- Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Plan, organize and enable CSPN to be positioned as a respected and trusted source for everything “Customer Service”
- Have excellent typing and organizational skills, exhibiting meticulous attention to detail and produce high-quality work product.
- Have a keen ability to learn and assimilate new information into ongoing projects and prioritize tasks according to business outcomes
- Schedule, follow up and communicate with clients and internally to ensure smooth execution of all meetings, events and workshops.
- Maintain solid working knowledge of all company services and programs
- Provide support for all online digital marketing (work with internal communications and design teams)
- Coordination of meetings & teleconference setup; take meeting minutes as required

About You

You are a dynamic individual who is quick on your feet, is detailed oriented and can handle a wide variety of tasks on a daily basis. With a flexible mindset and strong attention to detail, you always put the customer first and are technically savvy with a solid understanding of project management fundamentals and client relationship management. You are highly organized and resourceful with a “get things done” attitude and are quick to learn.

Your enthusiasm, follow-through and go with the flow attitude will ensure success in your role.

Educational Background:

- Completed a College Diploma, Bachelor’s degree in Business, Communication, Marketing, or Administration
- Certified Associate in Project Management (CAPM)®

Skill and Attributes for Success:

- Ability to multi-task,



prioritize, and work on multiple tasks simultaneously
- Wishes to learn a lot, quick, and is willing to jump in and tackle a large variety of projects, most of which they will have no previous experience (ambitious to succeed)
- Highly motivated self-starter
- Excellent verbal and written communication skills
- Exceptional organizational and time management skills
- Proficient problem-solving skills
- Positive work ethic and attitude
- Receive feedback well
- Strive for excellence
- Laugh when things are tough
- Meet tight deadlines
- Working knowledge Adobe Design/Creative Suite (Illustrator, InDesign)
- Proficient in Microsoft Office Suite (PowerPoint, Excel, Word), SharePoint
- Proficient in online meeting platform tools (MS TEAMs, ZOOM, WEBEX, D2L Brightspace)
- High attention to detail
- Always curious and taking initiative

Work experience:

- Minimum of 1+ years related work experience through co-op or part-time roles

Additional requirements:

- Previous office / volunteer experience is an asset
- Strong customer service focus
- Excellent verbal and written communication skills
- Organized with excellent time management skills

Apply

All interested candidates should send their Resume and Cover Letter that explains your educational and work background, education, and career goals. Please include the position title in the email subject line. Please do not message your applications on LinkedIn.

We thank all candidates who take the time to apply,

About Us

We recently launched a new brand: The Experience Advisors ("XA"), as the go-to-market professional services firm for our Consulting & Training services. This is a licensed trademark of CSPN Inc. The CSPN market facing brand will also continue and focus on our customer service community events, training, and accreditations. Overall, CSPN Inc. and XA are the same team and same legal entity.

The Experience Advisors (XA) is a leading provider of Customer, Employee, Citizen Experience, and Employee Experience focused Consulting Services, Training Programs and Community Events designed to empower organizations and harness the competitive advantage of delivering exceptional experiences. We work with organizations to create customer service and customer/employee experience strategies, build journey maps, create & analyze customer / employee, and industry benchmark surveys, and assess and optimize delivery of services from both an internal and external perspective

📌 Account Coordinator (Canada)
🏢 The Experience Advisors
📍 Canada