Account Manager

Location: Winnipeg, MB (2150 Logan Ave)

Employment Type: Full-Time, Permanent

About us:

Cadorath is a family‑owned Canadian company founded in 1954, specializing in manufacturing, repairing, and enhancing critical component parts for the aviation, agriculture, industrial, mining, and oil & gas sectors. With facilities in Canada and the U.S., we support customers ranging from local operators to major global OEMs. Our capabilities include precision manufacturing, aerospace engine and component repair and overhaul, auger manufacturing, and a wide range of advanced metal finishing and special processes.

Join Our Team

Cadorath is seeking a highly organized, customer-focused Account Manager to manage and grow our largest OEM customer relationships, including CNH and John Deere. This role is ideal for a professional who thrives in a quick-paced manufacturing environment, enjoys solving complex challenges, and excels at building strong partnerships both internally and externally.

As the primary point of contact for strategic accounts generating more than $500,000 in annual revenue, you will play a critical role in ensuring customer satisfaction, operational excellence, and long-term business growth. You'll work closely with production, quality, procurement, logistics, and leadership teams to deliver exceptional service from quotation through final delivery.

If you're someone who takes ownership, communicates effectively, and enjoys creating solutions that drive customer success, we'd love to hear from you.

What You’ll Do

Strategic Account Management

- Serve as the primary relationship manager for assigned OEM customers, including CNH and John Deere.
- Build and maintain trusted partnerships by understanding customer products, applications, business objectives, and growth opportunities.
- Act as the voice of the customer internally, ensuring requirements, concerns, and expectations are addressed effectively.
- Lead customer issue resolution and coordinate cross-functional teams to deliver timely solutions.
- Conduct regular customer business reviews, virtual meetings, and site visits to strengthen relationships and monitor performance.
- Track account performance metrics, identify trends, and provide recommendations to improve service and customer satisfaction.




- Maintain accurate records of customer interactions and account activities within Salesforce CRM.

Order & Program Management

- Oversee the complete order lifecycle from order receipt through production, shipment, and delivery.
- Coordinate with administrative, production planning, procurement, and logistics teams to ensure customer requirements are met.
- Provide proactive communication regarding order status, schedule changes, delivery updates, and risk mitigation plans.
- Ensure customer documentation is complete, accurate, and submitted on time, including purchase order acknowledgments, certifications, and shipping documentation.
- Assist with quotations, pricing updates, contract renewals, and commercial discussions.
- Manage OEM customer portals and maintain account records in accordance with company standards.
- Maintain Rolling Action Item Lists (RAILs) and ensure account action items are tracked through completion.

OEM Customer Responsibilities

CNH

- Coordinate PCA updates and submissions.
- Manage quarterly Material Indexation submissions.
- Oversee material agreements and Long-Term Agreements (LTAs).
- Partner with Estimating to prepare and submit pricing workups and commercial proposals.

John Deere

- Establish and manage material agreements.
- Coordinate pricing submissions through JDSN and other required platforms.
- Work closely with Estimating and Operations teams to support ongoing program requirements.

Cross-Functional Leadership

- Collaborate with Production Planning and Scheduling to align customer demand with manufacturing capacity.
- Partner with Logistics to ensure on-time and accurate deliveries.
- Work with Procurement and Commodity Management to support strategic material planning.
- Coordinate with Quality Assurance regarding customer concerns, corrective actions, warranty issues, and PPAP requirements.




- Support new product introductions by partnering with Estimating, Quality, Engineering, and Operations teams.
- Contribute to continuous improvement initiatives that enhance customer experience and operational performance.

What We’re Looking For

Required Qualifications

- Post-secondary education in Business, Supply Chain, Engineering Technology, Commerce, or a related field.
- Minimum 3-5 years of experience in Account Management, Customer Service, Sales Support, Program Management, or a similar role within a manufacturing environment.
- Experience managing large customer accounts and coordinating cross-functional activities.
- Solid organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal and written communication skills.
- Advanced proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
- Experience working with ERP systems and CRM platforms such as Salesforce.

Preferred Qualifications

- Experience supporting OEM customers in manufacturing, metal fabrication, or industrial sectors.
- Familiarity with CNH, John Deere, or other major OEM customer requirements.
- Understanding of manufacturing processes, production planning, procurement, and supply chain operations.
- Knowledge of PPAPs, engineering revisions, and customer quality requirements.

What We Offer:

- Competitive compensation: A fair and market‑aligned wage structure.
- Comprehensive benefits: Group Health and Dental Benefits to support employee well‑being.
- Retirement savings: Group RRSP Plan with employer contributions.
- Employee incentives: Additional programs that reward performance and commitment.
- Training and development: On‑the‑job training provided for the right candidate.

Why Join Cadorath?

At Cadorath, every team member plays a key role in our success. You'll join a collaborative organization where your contributions directly impact customer satisfaction, operational performance, and business growth. We value accountability, teamwork, innovation, and continuous improvement, and we're committed to providing opportunities for professional development and career advancement.

Ready to take ownership of strategic customer relationships and make a meaningful impact? Apply today.

📌 Account Manager (Winnipeg)
🏢 Cadorath
📍 Winnipeg