ABOUT MARSAN FOODS

MARSAN FOODS is a Canadian-owned food manufacturing company founded in 1970. With facilities in Scarborough, Marsan serves customers within casual dining, retail grocery, healthcare and airline sectors. Focused on customer service and quality products, Marsan Foods is quickly becoming a leader in the Canadian food supply market.

The success of Marsan is reliant on the creativity, hard work and ambition of its team who is supplied with the tools and support they need to create ingenious solutions and products for the customers.

We pride ourselves on building strong bonds between teammates and rewarding hard work. We recognize potential and value sincerity, positivity and growth.

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The Account Manager is responsible for the internal day-to-day management of assigned accounts and supporting the Director of Business Development, resulting in sales growth for our Company. The successful candidate will possess an understanding of the food manufacturing process and demonstrate a strong ability to manage complex projects and maintain high levels of customer satisfaction. Provide explicit and concise communication by understanding and organizing data collection, customer orders, forecasting, and pipeline tracking.

Key Essential Functions/Duties:

● Serve as the primary day-to-day point of contact for co-manufacturing clients, addressing their needs and concerns via phone calls, video calls, and onsite responsibilities.

● Develop and nurture deep, long-term relationships with key customers to understand their business/product needs and goals.

● Participate in daily, weekly,



and monthly meetings to communicate needs clearly.

● Daily communication via conversations or email with the Director of Business Development.

● Support contracts, pricing, and terms with clients to ensure profitability and growth. Resolve issues and concerns and escalate as necessary.

● Build and maintain strong relationships and collaboration with internal teams (Supply Chain, Procurement, Operations, and Finance) to ensure alignment with services and quality performance expectations.

● Monitor production schedules, raw materials, inventory levels, and delivery timelines to ensure on-time delivery of products.

● Partner with the Director of Commercialization to understand stage-gate movement and support the needs, including pipeline organization and maintenance.

● Address and resolve any production, quality, or supply chain issues that may arise regarding orders/inventories/forecasts.

● Work closely with the quality assurance team to ensure all products meet client specifications and regulatory requirements.

● Analyze sales data, production trends, and market insights to provide accurate forecasts and reports to clients and internal stakeholders.

Education/Experience/Skills/Qualifications:

● Bachelor's or Degree in Business,



Supply Chain Management, Mathematics, or related field.

● At least 3 years of experience in account finance, customer service, or sales within the food industry or closely related field.

● Proven track record of managing complex accounts, achieving growth goals, and high levels of customer satisfaction

● Strong understanding of the food business process, quality assurance, and supply chain management.

● Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and the ability to simplify data.

● Extensive training with Microsoft Excel and the ability to build out tools from Power BI.

● Ability to analyze data, identify trends, and make data-driven recommendations.

● Detail-oriented with strong organizational and project management skills.

● Strong problem-solving skills and a proactive approach to addressing challenges.

● Experience working in co-manufacturers, retailers, or co-packers in the food industry.

● Obsessed with detail, organization, and competition of tasks.

Pay: $95,000.00-$110,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:
- Scarborough, ON M1L 4W2: reliably commute or plan to relocate before starting work (required)

Experience:
- account management/sales/co-manufacturing with food industry: 3 years (required)

Work Location: In person

📌 Account Manager (Scarborough)
🏢 Marsan Foods ULC
📍 Scarborough