Become the welcoming face of Fairmont Hotel Vancouver as a Guest Agent. Provide personalized service, ensuring unforgettable experiences for every guest who checks in or out.
As a member of our Front Office team, you will deliver warm, attentive service, making every guest feel valued throughout their stay. Key responsibilities include managing reservations, assisting with check-in and check-out procedures, and addressing guest inquiries promptly. You will also promote hotel amenities while ensuring safety and accuracy in guest records.
Key Responsibilities:
• Deliver professional and friendly guest service at all times
• Complete check-in and check-out processes accurately
• Manage guest reservations and inquiries efficiently




• Support service recovery efforts to enhance guest satisfaction
• Collaborate with Housekeeping for seamless operations
Requirements:
• Previous customer service experience in hospitality required
• Familiarity with Property Management Systems preferred
• Solid communication skills in English
• Detail-oriented and highly organized in tasks
• Flexibility to work various shifts as needed
Bring your passion for exceptional service to the Front Desk and make lasting memories for guests at Fairmont Hotel Vancouver.
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📌 Guest Agent at Fairmont Hotel Vancouver
🏢 AccorHotel
📍 Vancouver