Duties and Responsibilities:

Under the supervision of the Admissions and Recruitment Coordinator, the incumbent responds to telephone, counter, social, online chat and email inquiries on admission requirements, admission assessment and application status; provides preliminary advice, information and literature to prospective students; assists potential applicants in interpreting and/or completing admission forms and document requests; uses Carleton Central; accesses other online resources such as Ontario Universities’ Info (OUInfo) and the Ontario University Application Centre website; refers applicants to admission officers and/or the Undergraduate Recruitment Office personnel for advising when appropriate; processes information requests using a computerized enrolment management system; participates in training of summer staff and part-time students; assists in booking campus tours and appointments for prospective students visiting the campus; books advising appointments for prospective applicants; assists in promotional and information mailings to applicants during admission cycle; imports data from the Web into computerized enrolment management system for letter generation; opens and distributes mail to the Undergraduate Recruitment Office; forwards mail to appropriate offices.

Qualifications:

The incumbent must possess the following qualifications:

- Must be able to multi-task and problem solve when dealing with all clients.
- Excellent communication skills, both oral and written are mandatory.

•Sound knowledge of the University structure, services and academic regulations is required. •Ability to work both individually and as part of a team.
- The job has highly wide-ranging duties and the incumbent must be sufficiently knowledgeable to respond to enquiries, or refer students to the appropriate office or individual





•Be able to use computer programs to extract and interpret information on student records •Operate word processing and data base software to query data base files and use templates to prepare written correspondence including emails and social media posts.
- Create, enter and extract data from prospective student files.
- The Admissions & Recruitment Assistant is required to have access to confidential student records; consequently they must understand the requirements of the Freedom of Information and Protection of Privacy Act (FIPPA) as it relates to this access.

Education and Experience:

The above is normally acquired through the completion of:

- Secondary school, plus 2 years of post-secondary education; some computer knowledge,

word processing, data base management training
- Three to four years related experience, preferably in the Recruitment or Admissions area
- 1-2 years in a database management/word processing environment.

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner.

Carleton

University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

📌 Admissions and Recruitment Assistant (Ottawa)
🏢 Carleton University
📍 Ottawa