Enhance your career in AI application support with Marsh, a leader in risk management. This hybrid role focuses on monitoring, issue resolution, and proactive support for AI applications. As an Application Support Specialist at Marsh, you will be responsible for providing comprehensive support for production and business applications.

Your role involves triaging support tickets, analyzing issues, and communicating with stakeholders. You'll work hands-on with various technologies like the MEAN stack, PostgreSQL, and monitoring tools such as Datadog. Key Responsibilities:

- Monitor application health and server logs for issues
- Triage and clarify user support tickets efficiently
- Analyze incidents and implement technical solutions
- Prepare reports and share findings with stakeholders
- Communicate updates on high-priority tickets and outages

Requirements:

- Degree in Computer Science or Information Technology
- Minimum 2 years in AI application support
- Experience with MEAN stack, PostgreSQL, and APIs
- Familiar with monitoring tools like Datadog and ServiceNow
- Understanding of AI model lifecycle and debugging

Support AI applications effectively and develop your skills at Marsh.

📌 AI Application Support Specialist at Marsh (Montreal)
🏢 Marsh
📍 Montreal