UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

New or Replacement Position: Replacement

Site: Digital Software Services

Permanent Full time

TheApplication Analyst– Epic Ambulatory and Referrals is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. TheApplication Analyst– Epic Ambulatory and Referrals will participate in support activities, system and business analysis, system upgrades and testing.

The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.



Provides day-to-day technical support of Epic ambulatory applications including working with customers, our health information system (HIS) vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues

Performs application testing of new releases, upgrades, fixes and other product changes

Participates in roadmap planning for application upgrades in conjunction with business users and vendors

Provides customer service in the form of end user meetings (clinical or business); Periodic assignment to Digital projects (e.g.

Epic Optimization

Phase demand items, new application implementation or integration)

Provides advice, guidance and training to end users in the operation of supported application(s)

Works with other Digital teams to ensure high service levels are maintained

Participates in weekly team meetings and huddles and in an on-call roster for 24/7 support coverage

Adheres to Hospital Value Statements and Divisional/Departmental Policies and Procedures

At minimum, a bachelor's degree in a clinical discipline (i.e. nursing, allied health), computer science, mathematics, health informatics, or recognized equivalent required.

Ambulatory, Cadence, Referrals, ClinDoc, Orders, Wisdom,



Kaleidoscope. Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.

Understanding of key IT concepts and components (e.g. networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls etc.) Proven, in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems, identify root cause, draw logical conclusions and determine/recommend practical courses of action.

Experience with one or more clinical/business applications in a large healthcare organization with strong understanding of the healthcare system and hospital sector preferred.

Previous project/systems implementation experience preferred.

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP Close access to Transit and UHN shuttle service A flexible work environment

Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) All applications must be submitted before the posting close date.

At University Health

Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Requests for accommodation can be made at any stage of the recruitment process.

📌 Application Analyst - Epic Ambulatory & Referrals (Toronto)
🏢 University Health Network
📍 Toronto