Company Description AO Globe Life serves working families across the United States and Canada, providing accessible insurance and supplemental benefits solutions. As the largest distribution system of Globe Life’s American Income Division, AO focuses on helping families protect their financial security and plan for the future. The organization emphasizes personalized service, clear communication, and long-term relationships with clients.

Team members join a mission-driven environment where they can grow professionally while contributing to the well-being of households across North America.

Role Description The Benefits Specialist is a full-time, on-site role based in Sexsmith, AB. This position is responsible for explaining and administering insurance and benefits programs to clients, including reviewing coverage options, answering questions, and guiding families through enrollment and claims processes. Day-to-day tasks include meeting with clients in person, preparing and updating benefit documentation, ensuring compliance with applicable regulations and company policies, and maintaining accurate records.

The Perks

Specialist will collaborate with other team members to deliver timely customer service, follow up on inquiries,



and support ongoing client education about their benefits. The role also includes identifying opportunities to improve benefits processes and participating in training to stay current on industry changes and product offerings.

Qualifications

- Benefits Administration and Insurance skills, with the ability to clearly explain coverage options and processes.
- Knowledge of relevant regulations and policies, including familiarity with the U.S. Family and Medical Leave Act (FMLA) and related leave or benefits programs.
- Strong Communication and Customer Service skills, with a focus on active listening, empathy, and clear, professional interaction.
- Attention to detail and accuracy in documentation, recordkeeping, and data entry.
- Ability to work on-site in Sexsmith, AB, and collaborate effectively within a team environment.
- Comfort with learning new systems and tools; proficiency with basic office software (e.g., email, spreadsheets, and CRM platforms) is preferred.
- Previous experience in benefits, insurance, or a related client-facing role is an asset.
- Relevant post-secondary education in business, human resources, or a related field is beneficial, or equivalent practical experience.

📌 Benefits Specialist (Sexsmith)
🏢 - AO / Globe Life
📍 Sexsmith