At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day.

Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia.

We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com .

Job Summary

This bilingual role is responsible for all Credit, Collections and Accounts Receivable responsibilities for the CooperVision Canada business.

Responsibilities include monitoring and maintaining customer accounts, communication with customers, adhering to compliance requirements, resolving discrepancies, and proposing account adjustments when required. The role will assist with month end processes, maintaining effective working relationships with the Sales team, and ensuring that all A/R procedures and processes are followed.

Responsibilities

Essential Functions & Accountabilities:

- Post cash/credit card payments, process billing adjustments, research & process refunds and reconcile accounts
- Assist with month end processes to ensure Customer statements are processed in a timely fashion
- Responsible for monitoring and maintaining customer accounts including:
- Ensuring customer compliance to credit control procedures




- Communicating with customers in a professional manner to encourage and secure payment
- Resolving client discrepancies and NSF resolution
- Follow key customer guidelines and produce timely proof of delivery and invoices reprints when necessary to ensure timely payments
- Propose account adjustments, ensuring appropriate back-up documentation for small balance write offs, credit memos, short payments
- Accountable for reducing delinquency of assigned accounts and meeting defined department goals and metrics such as a marked reduction in DSO and account balances over 90 days
- Review and release pending sales & promo orders and coordinating communication with both the customer and the Sales group
- Maintain files on all past due accounts, including accurately recording information/conversations about the status of collection efforts within AR system
- Assist in a thorough credit review on current and existing customers including semi-annually updated credit limit evaluations and SOP
- Ensure all A/R procedures and processes are kept up-to-date in SOP documents.
- Establish and maintain effective and cooperative working relationships with the Sales group, with a strong emphasis on proactive communication
- Required to participate in special projects and analytics when necessary

Travel Requirements





- Occasional travel may be required

Qualifications

Experience

- Minimum of five years General Accounting / Credit / Collections / Receivables / Customer relations preferred
- Accounting College/University diploma or equivalent preferredKnowledge, Skills and Abilities:
- Fully Bilingual (French/English)
- Excellent communication skills
- Ability to make sound judgments
- Multi-task in a high energy environment
- Produce at a high level of accuracy
- Proficiency in Microsoft Office Suite, strong Excel, Data-warehouse query reporting and ERP (BAAN & Oracle) is an asset

Work Workplace

- Normal office-based/hybrid environment

For Canadian locations that require disclosure of compensation, the starting base pay for this role is between $53,835 and $71,780 per year and may include cost of living adjustments. The actual base pay includes many factors and is determined by skills, experience, qualifications, and work location. In addition to base salary, eligible employees may have opportunities for other types of compensation and to participate in variable incentive programs which are designed to reward individual and company-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

📌 Bilingual Credit and AR Specialist (Temporary Contractor) (Richmond Hill)
🏢 CooperVision
📍 Richmond Hill