About Crest-Domaine Inc.

Crest-Domaine Inc. connects qualified professionals with public and private sector organizations requiring reliable business, project, operational and technology support.

We recruit professionals based on their transferable skills, experience and ability to deliver results across different business environments.

Position Overview

Crest-Domaine Inc. is seeking experienced, analytical and results-oriented Business Analysts for current and upcoming hybrid client assignments.

The Business Analyst will work with business leaders, operational teams, technology teams, vendors and other stakeholders to understand business needs, assess current processes and translate requirements into practical solutions.

The successful candidate will support initiatives from discovery and requirements gathering through implementation, testing and post-launch review.

This is an industry-neutral role. Candidates with strong business analysis experience from any sector are encouraged to apply.

Key Responsibilities

- Engage stakeholders to understand business objectives, challenges and opportunities
- Plan and facilitate interviews, workshops and requirements-gathering sessions
- Gather, analyze, document and validate business requirements
- Translate business needs into clear functional and non-functional requirements
- Prepare business requirements documents, user stories, use cases and acceptance criteria
- Document current-state and future-state processes
- Develop process maps, workflows, gap analyses and business rules
- Identify operational inefficiencies, risks and improvement opportunities
- Assess the impact of proposed changes on people, processes, systems and policies
- Support solution evaluation and option analysis
- Work with project managers, product owners, developers, architects and quality assurance teams
- Maintain requirements traceability throughout the project lifecycle
- Support backlog development, prioritization and refinement
- Clarify requirements during design, development and testing
- Assist with test planning, test-case reviews and user acceptance testing
- Track and support the resolution of requirements-related issues
- Prepare presentations, reports, recommendations and decision documents
- Support change management, training, implementation and operational-readiness activities




- Monitor implemented solutions and help identify opportunities for continuous improvement
- Maintain organized and accurate project and business-analysis documentation

Required Qualifications

- Three or more years of experience as a Business Analyst, Business Systems Analyst, Process Analyst or in a similar role
- Demonstrated experience gathering and documenting business requirements
- Experience facilitating stakeholder interviews, workshops and working sessions
- Strong analytical, critical-thinking and problem-solving skills
- Experience documenting processes, workflows and business rules
- Ability to translate complex information into clear and practical documentation
- Strong written and verbal communication skills
- Ability to work with technical and non-technical stakeholders
- Strong attention to detail and document-management skills
- Ability to manage multiple priorities and meet project deadlines
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Teams
- Ability to work independently and collaboratively
- Ability to work remotely and attend the assigned client location as required
- Legally authorized to work in Canada

Preferred Qualifications

- Diploma or degree in business, technology, information systems, engineering, finance or a related field
- Certification or training in business analysis, project management or Agile delivery
- CBAP, CCBA, ECBA, PMP, CSPO, Scrum or related certification
- Experience with Jira, Confluence, Azure DevOps, SharePoint, Visio, Lucidchart or similar tools
- Experience preparing user stories and acceptance criteria
- Experience with Agile, waterfall or hybrid delivery methodologies
- Experience supporting system implementations, process improvements or digital transformation initiatives
- Experience with data analysis, reporting or dashboard requirements
- Experience supporting vendors, consultants or cross-functional delivery teams

Relevant Experience





Applicable experience may come from industries including:

- Financial services
- Government and public sector
- Healthcare
- Technology
- Telecommunications
- Education
- Insurance
- Retail
- Manufacturing
- Transportation
- Real estate and property management
- Construction
- Professional services
- Nonprofit and community services

Industry-specific experience is not required unless stated for a particular client assignment.

Core Competencies

Crest-Domaine is looking for Business Analysts who demonstrate:

- Strong stakeholder-management skills
- Analytical thinking
- Active listening
- Clear and structured communication
- Curiosity and sound judgment
- Attention to detail
- Professionalism and accountability
- Ability to challenge assumptions respectfully
- Ability to identify root causes rather than only symptoms
- Solid documentation skills
- Adaptability across industries and business environments
- Ability to work with limited supervision
- Commitment to quality and reliable delivery

Hybrid Work Requirements The successful candidate must be able to:

- Work effectively from a professional remote workspace
- Attend the client’s office on designated days
- Participate in virtual and in-person workshops
- Travel to the assigned client location when required
- Maintain reliable internet access when working remotely
- Follow client security, privacy and confidentiality requirements
- Work within the client’s established business hours

The number of required on-site days will depend on the client assignment.

Application and Selection Process

Qualified applicants may be invited to complete:

- Resume review
- Preliminary screening interview
- Reference and credential verification
- Client interview, where applicable

Successful candidates may be added to the Crest-Domaine Pre-Qualified Resource Network and considered for suitable client assignments.

Acceptance into the resource network does not guarantee immediate placement. Assignment location, duration, compensation, responsibilities and working arrangements will be confirmed before a candidate is presented to a client.

Crest-Domaine Inc. does not charge candidates an application, registration or placement fee.

Pay: $51,501.72-$85,390.64 per year

Work Location: Hybrid remote in Ajax, ON

📌 Business Analyst (Ajax)
🏢 Crest-Domaine
📍 Ajax