Keizer's Group is hiring a Full Time Customer Service Representative / File AuditorThe qualified candidate will greet all visitors and callers promptly, pleasantly, with a helpful and emphatic attitude. He/She may report to the Collision Center Manager or Office Manager depending upon the organization structure. They must work effectively with the Office Manager, Repair Planners and others.Responsibilities include:-Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area-Promptly and courteously answer the telephone-Collects data using the Customer Information Form-Book appointments for damage appraisals, drop off and pick up-May assist with proactive vehicle status class and customer follow up calls-Handle customer inquiries promptly-Assists with marketing programs as appropriate-Assists office manager or supervisor with filing,



data entry and other tasks as requested.-Assures the comfort of visitors-May handle cash or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information-Auditing files to ensure everything matches what was approved and closing the file correctly and timelySkill Criteria-Effective oral communication skills and excellent phone manners-Professional appearance-Effective writing, math and computer skills appropriate to the responsibilities of the position-Basic understanding of the collision process and administrative issues-Good interpersonal skillsKeizer's Group offers market-competitive salary packages, an incredible work environment, and career advancement opportunities.Job Type: Full-timePay: $45,000.00-$55,000.00 per yearBenefits:Casual dressDental careExtended health carePaid time offRRSP matchExperience:Customer service: 3 years (required)Language:English (required)Work Location: In person

📌 Customer Service Representative/File Auditor - $45,000 - $55,000 A Year (Middle Sackville)
🏢 Keizer's Group
📍 Middle Sackville