We’re building a relationship-oriented bank for the modern world. As Consultant, Business Analytics, you'll support partners who use Broadridge products and services, as well as business-as-usual processes Broadridge delivers with CIBC. You'll provide production support and business solutions for initiatives that rely on these vendor services, including change requests, partner inquiries, and incident management oversight.

You'll analyze current processes, identify opportunities to streamline workflows, and recommend enhancements that improve operational effectiveness and support business priorities. You'll also partner with internal stakeholders and vendors to help deliver change, assess current and future state processes, and contribute to the development of practical, scalable solutions across Capital Markets Operations and the broader Operations team. Therefore, details on your work arrangement (proportion of in office and remote work) will be discussed during your interview.

Business

Analysis - Gather requirements, assess business and technical needs, and help design or enhance processes and systems that improve efficiency, control, and service delivery across Operations.

Process

Improvement - Proactively review current workflows, identify opportunities for streamlining and automation, and recommend practical solutions that strengthen operational performance and support continuous improvement.

Stakeholder

Partnership - Build strong relationships with internal partners and external vendors, provide guidance on vendor-related change requests and solution options, and help support initiatives such as business cases, requests for information, and requests for quotation.

Change

Delivery - Contribute to the implementation of initiatives,



policies, procedures, and standards within your area, while supporting change management activities and helping teams transition effectively to recent processes or tools. Reporting & Insights - Develop current and future state assessments, communicate key findings clearly, and use data and analysis to support informed decision-making and operational improvements. Business analysis, process improvement, production support, and stakeholder management within a complex operational setting.

It's an asset if you have experience supporting vendor-managed services within Capital Markets or Wealth Management Operations. It's an asset if you have experience with Microsoft Excel for analysis and reporting, Tableau and Azure DevOps. You give meaning to data.

You know that relationships and networks are essential to success. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. a paid day off dedicated for you to use to invest in your growth and development. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Application Production

Support, Broadridge Gloss, Business Operations, Capital Market Operations, Change Management, Communication, Investigating, Problem Solving, Project Support #

📌 Business Specialist - Remote Site (Toronto)
🏢 CIBC
📍 Toronto