Overview

Our team is looking for exceptional, driven and passionate leaders with an entrepreneurial mindset, energy and desire to succeed. You will help develop and grow EY’s Corporate, Commercial and SME (CCSB) Banking team, supporting clients to transform front, middle and back office operations through strategy, technology and change management.

Your key responsibilities

- Lead multiple client engagements – manage and lead delivery of small and large or complex client engagements including planning, execution, stakeholder management and delivering strategic outcomes.
- Provide subject‑matter guidance to team members based on experience and knowledge of the CCSB industry.
- Business and practice development – assist the partner and the team by leading and managing business development initiatives including developing proposals, scoping documents and proactively building relationships with clients and peers at EY.
- Team management – support people development through activities such as recruitment, mentoring and counsellor programmes.
- Account management and financials – oversee engagement financials to maintain profitability, efficient resource allocation and compliance with internal risk and oversight procedures; work with the partner, other practices and the team to execute the growth strategy and initiatives.

Skills and attributes for success

- Bring CCSB industry knowledge and experience (e.g., front‑to‑back capabilities, value chain, CCSB technology vendor landscape and service providers).
- Proven delivery leadership and people leadership roles in CCSB projects.
- Strong written and verbal communication skills for report writing and client presentations.
- Structured approach to critical problem solving.
- Ability to lead and supervise project teams in a collaborative environment, providing valuable insight and high‑impact solutions to client issues.
- High level of motivation,



a self‑starting attitude and an ability to think outside the box and thrive on new challenges.

To qualify for the role you must have

- A successful track record leading projects (10+ years) in CCSB Banking, CCSB Credit, Treasury Management, Transaction Banking and/or Client Front Office, gained through experience working at a financial services company, a top‑tier consulting firm, a specialist financial services consultancy, or an CCSB technology or service provider.
- Experience leading sales collateral such as proposal responses.
- Strong business writing, presentations and stakeholder management skills.
- People coaching and mentoring experience.
- Extensive experience of project and programme delivery.
- Deep understanding of current market trends in the CCSB industry and subject‑matter expertise.

Ideally, you’ll also have

- CCSB Lending/Credit experience across the credit lifecycle.
- Consulting experience with a Big 4 firm or large global financial institution.
- Knowledge of KYC, AML and other applicable compliance regulations.
- Channel transformation experience (branch, online, mobile, contact centre, relationship manager).
- Experience with operating model design to define target‑state business, operations, technology and control partner functions.
- Experience in core platform transformation to support changing business and regulatory landscapes.
- Experience in design, testing and implementation of technology‑enabled solutions.
- Experience in vendor assessment, selection and transformation.
- Experience in capability maturity model planning, roadmap development and investment prioritization for large‑scale, strategic, transformative initiatives.
- Knowledge of workforce readiness, mobilisation and sales force effectiveness.

Advantages

- Support and coaching from colleagues in the industry.
- Learning opportunities to develop new skills and progress your career.
- Freedom and flexibility to handle your role in a way that’s right for you.

📌 Business Transformation - Senior Manager - Financial Services - Corporate, Commercial & SME Banking (Toronto)
🏢 EY
📍 Toronto