Job Posting

Cerebro Technical Support Specialist Co-op

Get ready for a Naan-Traditional placement experience!?

We’re not your average bakery. We’re a team of passionate thinkers and doers who are challenging the idea of what a bakery can be. We operate like a startup, powered by creativity and a ‘roll up your sleeves’ mentality, to give our customers the best possible product.

Job Summary

Cerebro is our in-house AI product designed to strengthen and improve food manufacturing processes. It includes a Power BI reporting suite, a mobile application, and plantwide cameras that capture live manufacturing streams. This role provides frontline support for Cerebro to internal users by diagnosing issues, resolving technical problems, and ensuring a smooth experience across systems and services.

This role combines technical troubleshooting, transparent communication, and customer care, with a focus on problem-solving and continuous improvement.

Key Responsibilities

- Provide timely frontline support via email, phone, ServiceNow, and Azure DevOps, adhering to SLAs

- Troubleshoot issues across the mobile application, Power BI reporting suite, and in-house video wall application; escalate when

- Document issues and resolutions in the knowledge base to improve support efficiency





- Collaborate with CI Engineering, Cerebro product and support teams, Tech Care, and Infrastructure teams across the FGF Group to report bugs, track recurring issues, and suggest improvements

- Guide users on best practices for using the Cerebro platform

- Monitor system alerts and logs (e.g., camera alerts, scheduled job logs) to proactively identify issues

- Maintain and update support tools, including ticketing systems and diagnostic utilities

- Ensure high customer satisfaction through clear communication, empathy, and follow-through

Key Qualifications

- Strong knowledge of MS Teams, MS Outlook, and common productivity tools

- Experience with ticketing systems such as ServiceNow and Azure DevOps

- Ability to diagnose and resolve technical issues across mobile applications and Power BI reporting

- Strong analytical, problem-solving, time-management and customer service skills

- Familiarity with Power BI, SQL, APIs, Databricks, or basic Python scripting

- Enrolled in a Computer Science, IT, or Engineering program

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization

📌 Cerebro Technical Support Specialist Co-Op (Fall 2026) (Greater Toronto Area)
🏢 FGF
📍 Greater Toronto Area