About the Company

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few…being nimble and responsive for us is more than a turn of phrase, it is a way of life…and it comes down to the following Vision and Mission that compel us to outperform every day

.

Our Vision: The first choice for tier one organizations seeking to optimize their field sales investmen t.

Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking…developing strategies and delivering solutions that enable our clients to w in.

About the

Role

We're looking for a Client Manager to join Encore on a 6-month contract with possibility of extension. In this role, you'll be the day-to-day connection point between our national CPG clients, our field team, and our internal support functions - keeping programs running smoothly, on schedule, and reporting accurately. This is a fast-paced, detail-driven role for someone who's as comfortable troubleshooting a data discrepancy as they are presenting an executive summary to a cl ient.

Responsibi

- lities

Serve as the primary connection between clients, internal teams, and the field leadersh
- ip teamManage client expectations, meetings, field visits, escalations, and fol
- low-upsShare program updates and executive summaries with client c
- ontactsUpdate and maintain reports based on each client's requi
- rementsManage the field team alongside Field Managers and Tea
- m LeadsProactively assess the team's concerns and build processes that support both internal and client expec
- tationsCommunicate updates, client priorities, and process changes to t




- he teamMonitor performance, coach employees, address issues, and recognize achie
- vementsAssign stores based on geography and client
- targetsMonitor weekly and monthly com
- pletionResolve missed visits, suppressions, store-list errors, and territo
- ry gapsReconcile data across internal reporting pl
- atformsAnalyze coverage and quality
- resultsReview reports and investigate data discre
- panciesManage training courses and materials on the learning management
- systemManage documents and playlists in the document management
- systemTroubleshoot access, syncing, missing surveys, uploads, and reporting
- issuesWork with the technology team on system updates and impro
- vementsReview calls, submitted hours, and investigate discre
- panciesCoordinate corrections with IT
- and HRIdentify recurring errors, maintain an issue log, and coordinate corrective
- actionReinforce quality standards through coaching, training, and field obser
vations

Qualif ications In addition to everything outlined in “The Perfect Person for t

- he Role,” 3+ years of experience in client services, account/program management, or field marketing operations, ideally in a retail or CPG e
- nvironmentExperience managing or supporting a
- field teamComfort working across multiple reporting and data platforms; robust attention to detail when reconc




- iling dataExperience coordinating scheduling, coverage, and territory
- managementStrong analytical and organizatio
- nal skillsHighly effective verbal and written communication skills, including preparing client-facing updates and
- summariesExperience supporting payroll, timekeeping, or HR administrative processes i

s an asset

Requ

- ired Skills

You thrive on exceeding your client's e

- xpectations.You're organized, detail-oriented, and comfortable being the point person for multiple stakeholders at once — clients, field teams, and internal departments — without dropping the ball on
- any of them.You're naturally curious about data: when a report doesn't add up, you dig until you f
- ind out why.You're a clear communicator who can translate client priorities into field-level action, and field realities into a polished update for a client or inte
- rnal leader.You hold yourself accountable for quality, whether that's a client deliverable, a payroll correction, or a coaching conversation with
- a Team Lead.You're comfortable working across systems and tools, and you don't get flustered when three things need fix

ing at once.

Pre

- ferred Skills You beli
- eve in winningYou bring passion and innovative thinking that will d
- eliver resultsYou believe that the words ‘work’ and ‘fun’ belong in the

same sentence

Pay range and compe

nsation package Full-Time Contract | $80,

000-$90,000/year

Equal Oppo rtunity Statement

At Encore, we feel that no matter your background, what's most important to your success and ours is the way you int eract with others.

📌 Client Manager (Montreal)
🏢 Encore Market Engagement
📍 Montreal