Job Summary The Client Service & Transaction Operations Analyst is responsible for delivering excellent service to clients while successfully fulfilling and servicing complex transactions and/or investigations. The role requires a strong analytical mindset, attention to detail, adaptability, and the ability to work accurately in a high-volume environment.

Daily Responsibilities

- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
- Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA).
- Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.
- Responsible for successful fulfillment and servicing of complex transactions and/or investigations.
- Ensure process/controls are in place and are being followed.
- Analyzes non-standard and/or specialized transactions.
- Provides skilled, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required.

Project

N/A

Technology / Software Knowledge

- Word
- Excel
- Online systems
- Internal systems
- Microsoft

Must-Have Skills, Experience & Qualifications




- Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills.
- Proven analytical mindset and problem-solving skills.
- Demonstrate ability to adapt to an ever-changing environment.
- Maintaining a detail-oriented approach while working in a high volume environment.
- Adaptability.
- Excellent communication skills – written and verbal.

Nice-to-Have Skills & Experience
- Investments knowledge.
- Experience working with Sales Platform, RBIS, Unitrax, etc.
- Bilingual (English and French), both written and spoken.
- Experience with RPA; Lean Six Sigma.
- Knowledge of/exposure to lines of business: Retail Branches, Direct Investing.

Soft Skills
- Communication
- Teamwork
- Problem-solving
- Adaptability
- Critical thinking
- Time management
- Active listening

The expected base salary range for this position is $22 – $23 per hour, depending on experience, skills, and internal equity. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

📌 Client Service & Transaction Operations Analyst - Bank/Finance (Toronto)
🏢 Collabera
📍 Toronto