Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology. As an Engagement Manager at Valence, you'll sit at the center of our mission to reinvent leadership development through generative AI.

You'll work directly with global enterprises — Coca-Cola, Nestlé, General Mills, Prudential, and more — to deploy the first AI-powered coaching solution their teams have ever used. 5000 list of fastest-growing private companies in America. Our clients include Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS, and Bristol Myers Squibb — the companies defining what AI-first business transformation looks like across every major industry. Deliver on strategic and commercial goals , consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio.

Lead the consultative deployment of our generative AI tools within enterprise accounts , translating client goals into high-impact, scalable programs. Embed deeply within client organizations , becoming a programmatic partner and helping them unlock measurable value through explicit use cases. Partner closely with Sales during pre-sale and pilot phase s to shape solutions that convert interest into long-term engagement.

Act as a client voice in product evolution , offering insights that help shape our roadmap and improve the user experience. Stay sharp in an evolving landscape — building working fluency in generative AI, trust and ethics in machine learning, and the nuances of your clients' industries. 6+ years of experience in commercial enterprise deployment, customer success, or sales. ~ Exceptional client-facing skills ,



with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders. ~ Proven influence and execution — you know how to partner with busy executives, keep momentum across workstreams, and make progress when priorities shift fast. ~ Strong operational instincts , including a knack for managing the details that elevate the overall experience. ~ Comfort with data , especially in Excel, and the ability to organize and synthesize information to create clarity and add value. ~ A clear "why" for this stage and space — you're excited to join an early startup at the forefront of generative AI, with a mission centered on learning, leadership, and team development. Outsized responsibility from day one, with direct ownership of company-defining projects.

Shape direction through real-time customer feedback and market insight. Build deep expertise in enterprise AI implementation across Fortune 500 companies and industries. Competitive salary including base + bonuses.

Comprehensive health coverage (medical, dental, vision) from day one. Generous PTO, company-wide R&R; shutdowns, and paid parental leave. Retirement plan support for US and global employees.

Equity

Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact. This role is 3 days a week (Tuesday–Thursday) minimum in office. Candidates must be comfortable working with colleagues in different time zones (UK) and hold valid travel documents with no work authorization restrictions in the US.

Diversity and Inclusion We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. Questions can be directed to Allison Langille, Head of People, at [email protected] takes candidate fraud seriously. We verify identity, LinkedIn profiles, employment history, and references; All offers are contingent on successful completion of these checks. #

📌 Client Services Manager - Digital Account Management (Toronto)
🏢 Valence
📍 Toronto