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Complaint Intake & Resolution Officer Complaint Intake & Resolution Officer

Full time Ref: 20261381 Opened: 14/08/2026 Closes: 31/08/2026

This role full time, permanent role is working as part of the Enforcement Team to undertake complaint intake and assessment duties, including reviewing complaints made under section 67 of the Data Protection Law, 2017 and determining whether they meet the Authority's requirements for consideration.

The post holder will be a professional, compassionate and accessible point of contact for complainants, ensuring confidence in the Authority's processes and decisions. They will contribute to the efficient operation of the Authority's enforcement function by progressing matters to an outcome and resolve complaints and/or compliance matters.

We Are Seeking Applications Who Meet The Following Criteria

Excellent communication skills, both written and oral.

Excellent customer service skills and the ability to deal with members of the public and professionals in a highly professional, courteous and efficient manner, including in emotionally challenging circumstances.

Strong interpersonal skills with the confidence and empathy required to communicate with distressed,



frustrated or vulnerable individuals.

A methodical, accurate and organised approach to work, with the ability to manage multiple cases and competing priorities.

An ability to assess information objectively, exercise sound judgement and reach balanced and evidence-based conclusions.

An ability to grasp legal concepts and explain them clearly and simply to non-specialist audiences.

Experience of handling enquiries, complaints, disputes or customer-facing casework, with an ability to manage expectations diplomatically and handle sensitive matters with integrity, professionalism and confidentiality.

Solid administrative and IT skills, including experience maintaining accurate electronic records.

An ability to work with minimum supervision and take a proactive approach to achieving objectives.

It is desirable to have knowledge of data protection and information rights legislation and experience of working in a regulatory, compliance, complaints handling, ombudsman or pubic sector environment with experience of undertaking complaint assessment, triage or intake functions, dispute resolution, mediation or informal problem-solving.

The full is available on our website or email [email protected]

Call: 01481742074 Email Visit Website

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📌 Complaint Intake & Resolution Officer (Fort Resolution)
🏢 States of Guernsey
📍 Fort Resolution