Job Summary

Bringing Calgary Public Library’s strategic plan to life, the Coordinator, Digital Projects supports and enhances digital marketing platforms and tools, including but not limited to calgarylibrary.ca, SharePoint staff intranet, and email management software. The Coordinator, Digital Projects is responsible for supporting digital projects in all stages, creating good user experiences and improving upon existing platforms. This role is also a key bridge between internal departments, working with IT project partners as required.

Reflecting Calgary Public Library’s commitment to continuous improvement in the name of meeting the community’s ever-evolving needs, the Coordinator, Digital Projects contributes positively to change, working collaboratively in a dynamic team environment in which learning happens every day.

Responsibilities and Activities

The Coordinator, Digital Projects contributes to the success of the Library and its impact in the community by participating in a wide range of responsibilities and activities.

- Engage with Users
- monitoring and responding to requests from Library staff
- working positively and productively with other staff
- coordinating with subject matter experts to develop, edit, and update content

- Shape a Positive User Experience

- developing, editing, and updating content on calgarylibrary.ca and the SharePoint staff intranet
- contributing to communications and ongoing updates about redevelopment projects, including orientation and training, features, and best practices
- implementing enhancements and adjustments to the user interface through available platform tools
- contributing to the Marketing team’s Content Strategy

- Create a Welcoming Environment

- coordinating change requests and updates to content on the SharePoint staff intranet site, including liaising with IT for any difficulties
- contributing to regular maintenance of calgarylibrary.ca through content updates




- coordinating the scoping, testing, and development of new email marketing software
- being knowledgeable and answering inquiries about Library programs, services, and policies, referring as appropriate
- being a constructive and collaborative part of the Calgary Public Library team, fully participating in daily operations

- Facilitate Capacity Development
- working closely with the direct supervisor to facilitate additional workload capacity for digital projects
- maintaining an intuitive and comprehensive internal communications system (intranet) that makes information more accessible for all staff
- assisting with onboarding new employees, when required

- Apply Operational Procedures

- applying best practices and following all applicable policies, procedures, and legislation
- adhering to all required health and safety precautions and guidelines
- participating in emergency response procedures and workplace inspections
- reporting, physical safety and security issues as appropriate

Qualifications

Completion of:

- a post-secondary university degree in Digital Media, Marketing, User Experience Design or related field from an accredited education institution and a minimum of two (2) years of experience maintaining and providing web administration for SharePoint or similar content management systems as well as writing and editing content for digital platforms (e.g., websites, email, etc.), or
- a post-secondary diploma in Digital Media, Marketing, User Experience Design or related field from an accredited education institution and a minimum of two (2)



years of experience maintaining and providing web administration for SharePoint or similar content management systems as well as writing and editing content for digital platforms (e.g., websites, email, etc.).
- Pre-Employment Screening Requirements:
- Successfully complete specified technology use tests
- Valid Driver’s license and insurability under the Library’s insurance program may be required based on operational needs.

Knowledge, Skills, and Abilities:

- Demonstrated experience with content management sites e.g., SharePoint
- Demonstrated experience with email marketing tools / software
- Knowledge of current User Experience (UX) and Search Engine Optimization (SEO) best practices and standards
- Strong verbal and written communications skills including editing, storytelling, and proofreading
- A strong sense of urgency — works quickly, meets deadlines, and collaborates with team
- Ability to multi-task and prioritize work
- Ability to work in a confidential environment
- Ability to work independently and in a team, with people from all backgrounds, abilities, and age groups
- Participate in activities which support and enhance the accomplishments of systems goals and objectives, as assigned
- Demonstrates continuous individual development and growth
- Intermediate technological literacy skills (as defined by Human Resources)

Additional Information

Working Conditions:

- Concentrated sensory attention is required to ensure accuracy
- Contributes to a team / collaborative environment
- Cognitive demands associated with simultaneous and multiple priorities, multi-tasking, and a agile work environment
- Manual dexterity associated with continuous keyboarding/mousing using a computer
- Position is classified as sedentary level work lifting and carrying up to 5 kg (11lbs)
- Sedentary position alternating standing/walking on an occasional basis

📌 Coordinator, Digitial Projects (Calgary)
🏢 Calgary Public Library
📍 Calgary