Become a pivotal Technical Support Specialist with a hybrid work model! Enjoy flexibility while delivering top-tier technical assistance to users for a diverse array of computer issues.
In this 6-month contract position, your role involves addressing inquiries and troubleshooting software or hardware problems from users in various formats. Whether remotely or in person, you will maintain comprehensive records and verify operations for accurate resolutions. If you excel, there is potential for extended tenure up to 24 months.
Key Responsibilities:
• Answer user inquiries on software and hardware issues
• Troubleshoot problems via inbound phone calls
• Enter commands to verify system functioning
• Maintain records of transactions and solutions
• Conduct diagnostics to resolve technical challenges
Requirements:
• Fluent English (Spanish or French is a plus)
• 2-3 years in customer service roles
• 2-3 years of browser troubleshooting experience
• Knowledge of configuration management software
• Solid communication and problem-solving skills
Bring your technical expertise and customer service acumen to enhance user experiences in this vital role.
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📌 Hybrid Technical Support Specialist Role (Toronto)
🏢 Nexus Systems Group
📍 Toronto